@inproceedings{JarzMayr2008, author = {Ewald Jarz and Ingemar Mayr}, title = {Automated Documentation as Support at the Implementation of ITIL Processes}, booktitle = {Information and Communication Technologies for Sustainable Development - Workshop Proceedings: Sozopol, Bulgaria, 2007}, editor = {Scientific-technical Union of Mechanical Engineering}, pages = {308 -- 309}, year = {2008}, }