@inproceedings{BolzernKonradSumilo2014, author = {Britta Bolzern-Konrad and Erika Sumilo}, title = {Trust and employee competence utilization in a business excellence environment - operationalization of a model}, booktitle = {Conference Proceedings, ICARET, April 18-19, Chennai, India}, pages = {67 -- 71}, year = {2014}, }