TY - THES A1 - Koch, Kerstin T1 - How to communicate UX requirements? Guidelines based on a systematic literature review and interview study N2 - This thesis addresses the question of a suitable way to communicate user requirements to an interdisciplinary team. UX professionals are responsible for communicating user needs and UX requirements in a clear and understandable way so that other team members such as software developers can work in a user-centric way. The thesis examines known forms of requirements specification and identifies possible challenges in communicating user needs with the help of a systematic literature review. Based on design patterns, possible solutions for these problems are developed. In an interview study, these solution proposals are compared with real scenarios and adapted. As a result, the thesis presents nine guidelines that UX professionals can use to communicate user requirements. The idea is to promote a good exchange with the other team members and suitable, short forms of specification. A key point was that these should always convey a reason or the user’s motivation for a requirement to provide meaningful context information to those who have never been in touch with the user. Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:hbz:1383-opus4-8843 ER - TY - THES A1 - Bolaji, Elizabeth Oluwatobi T1 - User Involvement in FinTech Product Design N2 - This thesis investigates the user involvement practices in the product design process of FinTech UX practitioners mainly located in Nigeria. The study aims to identify the design activities used to involve users, the methods the practitioners used, the challenges they faced, and how they measured the impact of these activities. The study used an online survey research method to collect quantitative and qualitative data from 62 respondents. Results from the survey show that user involvement is mainly done during testing. However, it is less prevalent during the software design activity. Some of the significant challenges reported are user recruitment, user participation, user requests, budget, and time constraints. A mix of direct and indirect user involvement methods were also reported, such as surveys, observational techniques, user interviews, data analytic tools, user communities, and social media platforms. To measure the impact of user involvement, the practitioners mainly depended on analytical data, user feedback, and reviews. For most of the practitioners, user involvement is not well established in their design process possibly due to the project-related, user-related, or organizational-related constraints reported in this study. KW - Fintech KW - Product design KW - User involvement KW - Human centred design KW - Financial technology product Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:hbz:1383-opus4-13809 ER - TY - THES A1 - Adebiyi, Akinloluwa Iyanu T1 - Combining User Experience Design & Service Design: Theory meets Practice N2 - This thesis explores how UXD and SD can work together more seamlessly in practice. UXD and SD have a lot of similarities. This has led to confusion around the borders and overlaps of both fields. Therefore researchers called for more studies to clarify their relationship. Most recent studies suggested diverting from polishing single touchpoints; some studies and focussing on end-to-end journey and the customer. The thesis examines the underlying activities of existing theoretical approaches and the challenges of combining UXD and SD with the help of thematic analysis. A set of proposed strategies were developed based on a survey on current practices and challenges with practitioners and thematic analysis. As a result, the thesis presents four strategies that design teams can incorporate into their processes. The idea is to promote the creation of better quality products and services by harnessing the benefits of both fields. The key point was that these concepts are still broad and should be simplified into leaner modes that can be applied in daily activities. KW - User experience design KW - Service design KW - Design practice KW - Persona Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:hbz:1383-opus4-16337 ER -