TY - THES A1 - Barbosa Silva, Maria Eduarda T1 - Motivation and Quality Management towards ISO 9001:2015 N2 - This bachelor thesis simulates a self-created schematic representation of the elements of a single process in ISO 9001:2015 (officially named as DIN EN ISO 9001:2015), incrementing problem-based aspects regarding employee management and motivation. Methodically, this paper provides a qualitative analysis, demonstrating theoretical and empirical findings in motivational methodologies and quality management. Motivation is a term that reduces itself into a diversifiable definition but is mostly associated to an individual’s behavior to achieve goals. Work motivation theories follow different theories to explain the individual’s behavior. These theories generate ideas to increase company performance, create goal-achievement, and can be achieved by managers mostly with extrinsic facets. On the other hand, within the DIN EN ISO 9001:2015 quality management system, work quality is divided into four focus areas: process orientation, management with motivational aspects, employee-, and customer satisfaction. Including, DIN EN ISO 9001:2015 is model oriented on a personal management basis. On behalf of the increasing employee-focus in DIN EN ISO 9001:2015, the German Society for Quality (Deutsche Gesellschaft für Qualität) proposes a New-Work model that emphasizes intrinsic motivation in the updated quality management process of DIN EN ISO 9001:2015. As a result of these theoretical findings, this thesis creates its own self-developed problem-based schematic representation of the elements of a single process in DIN EN ISO 9001:2015. Hereby, the current issues of quality management and motivation such as lack of quality awareness or limited motivation impulses in companies using DIN EN ISO 9001:2015 are emphasized and improved in the problem- based model. Quality management and motivation are progressively englobed as one factor in the current and future managerial models, which reinforces the importance of finding a problem-oriented solution. KW - ISO 9001 Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:hbz:1383-opus4-16453 ER -