<?xml version="1.0" encoding="utf-8"?>
<export-example>
  <doc>
    <id>1380</id>
    <completedYear/>
    <publishedYear>2022</publishedYear>
    <thesisYearAccepted/>
    <language>eng</language>
    <pageFirst/>
    <pageLast/>
    <pageNumber>115</pageNumber>
    <edition/>
    <issue/>
    <volume/>
    <type>masterthesis</type>
    <publisherName/>
    <publisherPlace/>
    <creatingCorporation/>
    <contributingCorporation/>
    <belongsToBibliography>0</belongsToBibliography>
    <completedDate>2022-04-11</completedDate>
    <publishedDate>2022-04-10</publishedDate>
    <thesisDateAccepted>2022-02-02</thesisDateAccepted>
    <title language="eng">User Involvement in FinTech Product Design</title>
    <abstract language="eng">This thesis investigates the user involvement practices in the product design process of FinTech UX practitioners mainly located in Nigeria. The study aims to identify the design activities used to involve users, the methods the practitioners used, the challenges they faced, and how they measured the impact of these activities. The study used an online survey research method to collect quantitative and qualitative data from 62 respondents. Results from the survey show that user involvement is mainly done during testing. However, it is less prevalent during the software design activity. Some of the significant challenges reported are user recruitment, user participation, user requests, budget, and time constraints. A mix of direct and indirect user involvement methods were also reported, such as surveys, observational techniques, user interviews, data analytic tools, user communities, and social media platforms. To measure the impact of user involvement, the practitioners mainly depended on analytical data, user feedback, and reviews. &#13;
For most of the practitioners, user involvement is not well established in their design process possibly due to the project-related, user-related, or organizational-related constraints reported in this study.</abstract>
    <identifier type="urn">urn:nbn:de:hbz:1383-opus4-13809</identifier>
    <enrichment key="opus.source">publish</enrichment>
    <licence>CC BY-NC-ND 4.0 International - Namensnennung-Nicht kommerziell-Keine Bearbeitungen</licence>
    <author>Elizabeth Oluwatobi Bolaji</author>
    <subject>
      <language>eng</language>
      <type>uncontrolled</type>
      <value>Fintech</value>
    </subject>
    <subject>
      <language>eng</language>
      <type>uncontrolled</type>
      <value>Product design</value>
    </subject>
    <subject>
      <language>eng</language>
      <type>uncontrolled</type>
      <value>User involvement</value>
    </subject>
    <subject>
      <language>eng</language>
      <type>uncontrolled</type>
      <value>Human centred design</value>
    </subject>
    <subject>
      <language>eng</language>
      <type>uncontrolled</type>
      <value>Financial technology product</value>
    </subject>
    <collection role="institutes" number="">Fakultät Kommunikation und Umwelt</collection>
    <thesisPublisher>Hochschule Rhein-Waal</thesisPublisher>
    <thesisGrantor>Hochschule Rhein-Waal</thesisGrantor>
    <file>https://opus4.kobv.de/opus4-rhein-waal/files/1380/28023_Bolaji_Elizabeth_Oluwatobi.pdf</file>
  </doc>
</export-example>
