@misc{Walser, type = {Master Thesis}, author = {Walser, Heidy}, title = {Personality Traits and Work Engagement among Human Services Workers: The Role of Coworker Support}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:1383-opus4-16706}, school = {Hochschule Rhein-Waal}, pages = {74}, abstract = {It has been increasingly important to study the well-being of workers in the human services industry as the society benefits from their care and effort abundantly. Most research on human services workers has been focused on the topic related to mental "un-well being" such as exhaustion and burnout, instead mental "well-being". However, lately a more positive approach of work engagement was introduced as a form of positive psychology. Since previous studies of work engagement have focused mainly on its environmental factors, this study attempted to explore the construct from another perspective which is the personality differences (extraversion and neuroticism). The main objective is to answer the question of why some individuals are more engaged than others while working in the same conditions. Moreover, the moderating effect of perceived coworker support as a form of social support is also examined in the model. A total of 246 nurses and caregivers working in Germany participated in an online survey. Findings show that extraversion and neuroticism are significant predictors of work engagement which indicates that extraverted workers are more engaged compared to the ones with high level of neuroticism. Coworker emotional support was found to buffer the negative effect of neuroticism on work engagement. However, there is no evidence of a moderating effect from coworker instrumental support on the relationship between personality traits and work engagement. The result of this study can be useful particularly for practitioners who may benefit from designing training programs that foster helping behavior among workers hence improving their work engagement.}, language = {en} }