@masterthesis{Devasurendra, type = {Bachelor Thesis}, author = {Devasurendra, Inura}, title = {IMPROVING HOCHSCHULE RHEIN-WAAL CAFETERIA THROUGH LEAN PRACTICES AND MATRIX PROCEDURE FOR LAYOUT PLANNING}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:1383-opus4-19976}, school = {Hochschule Rhein-Waal}, pages = {91}, abstract = {Cafeterias, integral to the food and beverage industry, face challenges such as long queues and high waiting times, leading to customer dissatisfaction. While temporary measures like altering food serving strategies or eliminating stations may provide short-term relief, having sustainable solutions necessitates comprehensive layout planning. The thesis aims to propose an optimized cafeteria layout which will reduce the throughput distance and throughput time of the customers, and eventually, suggest recommendations for Hochschule Rhein-Waal Mensa. Through data collection on customer movements and preferences, service times, and waiting periods, the existing layout was analyzed, and it revealed inefficiencies. By applying Lean management tools and the Matrix Procedure, a proposed layout was formulated, aiming to reduce throughput distance and time. Evaluation of both current and proposed layouts showed that out of 52 customers, 69.23\% of customers' throughput distance was reduced, and 59.61\% of customers' throughput time was reduced compared to the existing layout. The thesis concludes by suggesting general recommendations and improvements, including an optimized process diagram and layout, and a proposed spaghetti diagram. Eventually, the research contributes to food and beverage field by providing insights into better layout planning for facility managers, logisticians, and entrepreneurs, offering tangible strategies to enhance cafeteria operations and customer satisfaction.}, language = {en} }