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The paper presents a research model and a measurement instrument for a research-in-progress study on the antecedents of success in IS offshoring projects. In this empirical-confirmatory study, we intend to analyse the impact of the constructs “offshoring expertise”, “trust in offshore service provider”, “project suitability”, “knowledge transfer”, and “liaison quality” on offshore project success. Constructs and indicators are derived from an extensive literature review. We plan to formulate a structural equation model and to test it using partial least squares (PLS) as an analysis technique. Our research model addresses the paucity of research that quantitatively examines offshoring success.
Seit jeher zeichnet sich die Wirtschaftsinformatik durch eine große thematische Breite aus, da sie ihre Aufgabe in der Entwicklung und Anwendung von Theorien, Konzepten, Modellen, Methoden und Werkzeugen für die Analyse, Gestaltung und Nutzung von Informationssystemen sieht. Dabei greift die Wirtschaftsinformatik auch auf Ansätze der Betriebswirtschaftslehre sowie der Informatik zurück, die sie erweitert, integriert und um eigene spezifische Ansätze ergänzt. Es freut uns mit diesem Tagungsband Forschungs- und Entwicklungsarbeiten vorstellen zu dürfen, die belegen, dass und wie an Fachhochschulen an dieser Aufgabe der Wirtschaftsinformatik im Rahmen der Logistik gearbeitet wird. Eine grundlegende Aufgabe von Wirtschaftsinformatikern ist die Integration heterogener Softwaresysteme zur Unterstützung von Unternehmensprozessen. Ausgehend von einer Anforderungsspezifikation werden für Unternehmen geeignete Softwaresysteme beschafft. In dem Beitrag „Verknüpfung von Softwarelösungen in einem IT-Logistiknetzwerk“ wird quasi der umgekehrten Aufgabestellung nachgegangen, wie nämlich heterogene Systeme so verknüpft werden können, dass mit ihnen gemeinsam Unternehmensprozesse unterstützt werden können. Während in diesem Beitrag die technische Verknüpfung über eine dedizierte Architektur nicht im Detail vorgestellt wird, ist sie Gegenstand in dem Beitrag „Ein Informationssystem für das RFID-gestützte Behältermanagement“. Konkret handelt es sich um den Architekturstil REST (Representational State Transfer). Prozessverbesserungen lassen sich durch die Nutzung von Simulations- und Optimierungsmodellen erreichen. Typischerweise werden diese als „stand-alone“- Systeme betrieben, und sie erhalten ihre Daten von einem ERP-, PPS- oder allgemein von einem „Decision Support“-System. Dies erfordert eine Schnittstelle. Einen Vorschlag enthält der Beitrag „Konzeption einer Datenschnittstelle für Klassen von Simulations- und Optimierungsmodellen“. Beispiele für die Lösung von Optimierungsproblemen werden in den Beiträgen „Einfuhrzollmanagement – neue Chancen und Herausforderungen für die Standortoptimierung“ und „Gestaltung von Logistiknetzen mit der EDA-Heuristik“ beschrieben. Kern des ersten Beitrags ist die Formulierung eines geeigneten Optimierungsmodells, welches mit einem rechnergestützter Optimierungssystem gelöst wird. Im zweiten Beitrag wird die Lösung von einem sehr anspruchsvollen Optimierungsproblem durch ein heuristisches Verfahren angenähert. Ein wichtiges Themengebiet der Wirtschaftsinformatik ist die Verbindung von Geschäftsprozessmodellierung und Softwareentwicklung. Einen Ansatz dazu beschreibt der Beitrag „Modellgetriebene Softwareentwicklung auf der Grundlage realer Geschäftsprozessoptimierung“. Generell zunehmende Bedeutung in der Wirtschaftsinformatik hat das Wissensmanagement. In dem Beitrag „Konzept, Methoden und offene Fragen für einen Web-Service zur Analyse des Wissensmanagement-Reifegrades in Logistikunternehmen“ wird die Relevanz dieses Themas und sein Umsetzungsgrad bei Logistikunternehmen aus verschiedenen Ländern erläutert, und es wird ein Rahmenkonzept für ein Wissensmanagement in Logistikunternehmen in Form einer webbasierten Infrastruktur dargestellt.
Lean Management has been successfully applied by companies around the world, mainly in production/manufacturing functions. Recently, the interest to investigate a wider application of Lean Management especially in service functions increased. However, it is not clear how Lean Management can be applied to IT organizations. Therefore, this study aims to provide an overview on common characteristics and future research directions. A literature review on existing scholarly research from January 2004 to June 2014 is conducted. Using a database-driven search approach, a total of 1,206 research contributions are found of which 49 were identified as relevant. Results indicate a low theory grounding of mostly formulative and interpretative research items. This implies that research on Lean Management of IT organizations is still at its nascent state. Content-wise, five research themes emerge. The majority of research investigates IT organizations in a role to support Lean Management in production/manufacturing functions (determining “what to work on”), therefore more research on how Lean Management can be applied to IT organizations themselves (determining “how to work”) could be beneficial. Future research could also try to build on Change Management theories, as the implementation of Lean Management is of transformational character.
Lean Management has been successfully applied in production/manufacturing functions since more than four decades. Recently, the interest to investigate Lean Management also in service functions increased. Therefore, this study aims to (1) Consolidate critical success factors (CSFs) for the implementation of Lean Management of IT organizations; and (2) Describe a theoretical foundation for these CSFs. With respect to (1) a database-driven search was conducted. CSFs then were extracted and categorized. In total 13 CSF groups were assigned to three dimensions: Mindset and behavior; Organization and skills; and Process facilitation and performance management. To understand underlying mechanisms better, and with respect to (2) we related existing (IS) theory to identified groups of CSFs. Especially, five theoretical concepts are discussed: Absorptive capacity, Agency theory, Cognitive dissonance, Dynamic capabilities, and System dynamics. Future research needs to validate the results of (1) and (2) empirically in IT functions.
In a comprehensive literature review, we identified 21 different terms used for Shadow IT related concepts. This variety makes it difficult to identify related research and build upon it. To address this ambiguity, we reduce the different terms to six distinct concepts by developing a taxonomy and examining their relation¬ships. We do so by using a rigorous iterative methodology to identify common characteristics and to classify terms along them. By clustering the results, we derive and visualize the taxonomy. The identified concepts are Feral Practices, Workarounds, Shadow IT, Shadow Systems, Un-enacted Projects, and Shadow Sourcing. We elaborate on the concepts along their characteristics and clearly define and delimit them. As a result, we create a guide for their usage, increase search- and comparability, and unify existing knowledge.
Lean Management has been successfully implemented in production organizations since several decades. The study at hand investigates the implementation of Lean Management to IT organizations (Lean IT). The study offers three contributions: First, it explains on a conceptual level how Lean Management can be transferred from production to IT organizations (philosophy, principles, tools). Second, it provides a theoretical perspective on why Lean IT can be beneficial for IT organizations (IT Slack theory). Third, it provides insights to the stated research questions (three benefits and three propositions) from an initial case study of an internal IT service provider for a large international insurance company (> US$25 Billion revenue; >20,000 employees; active in >120 countries) and lays out the research methodology and potential focus areas for further studies.
Lean IT
(2017)
Purpose
With the rise of digitization, IT organizations are challenged to provide efficient service delivery and offer innovative digital solutions while maintaining a constant resource capacity. To address this challenge, some IT organizations have adopted Lean Management (LM). Although LM is a standard production mode in manufacturing, it is less familiar to IT organizations. The purpose of this paper is to identify 12 lessons learned from companies who implemented LM in their IT organization (Lean IT) to free up their IT resource capacity from existing day-to-day operations so they could use it to enable their digitization strategy.
Design/methodology/approach
A case study of two major international companies from different industries. Data were collected from 25 structured interviews.
Findings
The lessons learned provide insights into how these companies implemented Lean IT, the potential outcomes they aimed for, what they did to achieve those outcomes, how they facilitated the implementation of Lean IT, and restrictions they encountered during the implementation.
Research limitations/implications
The findings are based on a limited range of IT organizations.
Practical implications
The lessons learned inform those implementing Lean IT because they explain how companies have implemented Lean IT to facilitate digitization and the benefits and pitfalls they encountered. A comparison of Lean IT and Lean Production shows that LM is transferable to IT organizations if domain specific requirements are respected.
Originality/value
This paper reports the unique experience of companies implementing Lean IT, which can inform other companies in a similar situation.
Research on Shadow IT is facing a conceptual dilemma in cases where previously “covert” systems developed by business entities are integrated in the organizational IT management. These systems become visible, are thus not “in the shadows” anymore, and subsequently do not fit to existing definitions of Shadow IT. Practice shows that some information systems share characteristics of Shadow IT but are created openly in alignment with the IT organization. This paper proposes the term “Business-managed IT” to describe “overt” information systems developed or managed by business entities and distinguishes it from Shadow IT by illustrating case vignettes. Accordingly,our contribution is to suggest a concept and its delineation against other concepts. In this way, IS researchers interested in IT originated from or maintained by business entities can construct theories with a wider scope of application that are at the same time more specific to practical problems. In addition, the terminology allows to value potentially innovative developments by business entities more adequately.