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Causing factors, outcomes, and governance of Shadow IT and business-managed IT

  • Shadow IT and Business-managed IT describe the autonomous deployment/procurement or management of Information Technology (IT) instances, i.e., software, hardware, or IT services, by business entities. For Shadow IT, this happens covertly, i.e., without alignment with the IT organization; for Business-managed IT this happens overtly, i.e., in alignment with the IT organization or in a split responsibility model. We conduct a systematic literature review and structure the identified research themes in a framework of causing factors, outcomes, and governance. As causing factors, we identify enablers, motivators, and missing barriers. Outcomes can be benefits as well as risks/shortcomings of Shadow IT and Business-managed IT. Concerning governance, we distinguish two subcategories: general governance for Shadow IT and Business-managed IT and instance governance for overt Business-managed IT. Thus, a specific set of governance approaches exists for Business-managed IT that cannot be applied to Shadow IT due to its covert nature. Hence, we extend the existing conceptual understanding and allocate research themes to Shadow IT, Business-managed IT, or both concepts and particularly distinguish the governance of the two concepts. Besides, we find that governance themes have been the primary research focus since 2016, whereas older publications (until 2015) focused on causing factors.

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Metadaten
Author:Stefan Klotz, Andreas Kopper, Markus WestnerORCiDGND, Susanne Strahringer
URL / DOI:http://www.sciencesphere.org/ijispm/archive/ijispm-070102.pdf
DOI:https://doi.org/10.12821/ijispm070102
ISSN:2182-7796
ISSN:2182-7788
ISSN:2182-780X
Parent Title (English):International Journal of Information Systems and Project Management
Subtitle (English):A systematic literature review
Document Type:Article
Language:English
Year of first Publication:2019
Release Date:2019/11/21
Tag:Business-managed IT; IT governance; Shadow IT; literature review; outcomes
GND Keyword:Betriebliches Informationssystem; Datensicherung; Literaturbericht
Volume:7
Issue:1
First Page:15
Last Page:43
Institutes:Fakultät Informatik und Mathematik
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM)
Begutachtungsstatus:peer-reviewed
research focus:Digitalisierung
OpenAccess Publikationsweg:Diamond Open Access - OA-Veröffentlichung ohne Publikationskosten (Sponsoring)