How decision maker's personal preferences influence the decision to backsource IT services
- To prepare their IT landscape for future business challenges, companies are changing their IT sourcing arrangements by using selective sourcing approaches as well as multi-sourcing with more but smaller sourcing contracts. Companies therefore have to reconsider and re-evaluate their IT sourcing setup more frequently. Collecting data from 251 global experts, we empirically tested the effect of service quality, relationship quality, and switching costs on IT sourcing decisions using partial least squares (PLS) analysis. Drawing on previously conducted expert interviews, our model extends previous studies and introduces a decision maker’s sourcing preferences as a not yet examined moderator on IT sourcing decisions. This allows us to investigate the influence of the decision maker’s beliefs on the decision process. We were able to confirm the negative effect of switching costs on a decision in favor of backsourcing, however we could not find significant support for the remaining hypotheses. We further discuss potential reasons for our findings and suggest future research opportunities based on our contribution.
Author: | Benedikt von Bary, Markus WestnerORCiDGND, Susanne Strahringer |
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URN: | urn:nbn:de:bvb:898-opus4-233 |
URL / DOI: | https://jitm.ubalt.edu/XXX-3/article1.pdf |
Parent Title (English): | Journal of Information Technology Management (JITM) |
Document Type: | Article |
Language: | English |
Year of Completion: | 2019 |
Year of first Publication: | 2019 |
Publishing Institution: | Ostbayerische Technische Hochschule Regensburg |
Release Date: | 2019/11/19 |
Tag: | Backsourcing; back-in-house; information technology; partial least squares |
GND Keyword: | Outsourcing |
Volume: | 30 |
Issue: | 3 |
First Page: | 1 |
Last Page: | 22 |
Institutes: | Fakultät Informatik und Mathematik |
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM) | |
Begutachtungsstatus: | peer-reviewed |
research focus: | Digitalisierung |
OpenAccess Publikationsweg: | Diamond Open Access - OA-Veröffentlichung ohne Publikationskosten (Sponsoring) |
Licence (German): | Keine Lizenz - Es gilt das deutsche Urheberrecht: § 53 UrhG |