Determinants of success in IS offshoring projects
- High labor cost in western countries allows cost savings by companies engaging in IS offshoring. However, studies worldwide indicate that a large number of companies that engaged in IS offshoring are not satisfied with the outcome. Our study examined the determinants of IS offshore project success: We developed a model and empirically tested it with data collected from 304 experts who reported on projects offshored from Germany to a wide range of near and distant countries. The model posited a direct effect of offshoring expertise and trust in offshore service provider (OSP) on success, as well as an indirect effect mediated by project suitability, knowledge transfer, and liaison quality. An analysis using partial least squares (PLSs) provided significant support for almost all these relationships. However, it showed that offshoring expertise played a minor role in explaining success and the mediating constructs. Trust in OSP had a small direct effect on success and a medium to large effect on the mediating constructs. Project suitability, knowledge transfer, and liaison quality all had small direct effects on success.
Author: | Markus WestnerORCiDGND, Susanne Strahringer |
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URL / DOI: | https://doi.org/10.1016/j.im.2010.06.003 |
Parent Title (English): | Information & Management |
Subtitle (English): | Results from an empirical study of German companies |
Document Type: | Article |
Language: | English |
Year of first Publication: | 2010 |
Release Date: | 2019/11/26 |
Tag: | Information systems offshoring; Knowledge transfer; Liaison quality; Offshore project success; Offshoring expertise; Partial least squares; Project suitability; Trust in offshore service provider |
GND Keyword: | Betriebliches Informationssystem; Offshoring; Wissensmanagement; Qualitätsmanagement |
Volume: | 47 |
Issue: | 5-6 |
First Page: | 291 |
Last Page: | 299 |
Institutes: | Fakultät Informatik und Mathematik |
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM) | |
research focus: | Digitalisierung |