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From Shadow IT to Business-managed IT: A qualitative comparative analysis to determine configurations for successful management of IT by business entities

  • Shadow IT describes covert/hidden IT systems that are managed by business entities themselves. Additionally, there are also overt forms in practice, so-called Business-managed IT, which share most of the characteristics of Shadow IT. To better understand this phenomenon, we interviewed 29 executive IT managers about positive and negative cases of Shadow IT and Business-managed IT. By applying qualitative comparative analysis (QCA), we derived four conditions that characterize these cases: Aligned, local, simple, and volatile. The results show that there are three sufficient configurations of conditions that lead to a positive outcome; one of them even encompasses Shadow IT. The most important solution indicates that IT systems managed by business entities are viewed as being positive if they are aligned with the IT department and limited to local requirements. This allows to balance local responsiveness to changing requirements and global standardization. In contrast, IT systems that are not aligned and permanent (and either organization-wide or simple) are consistently considered as negative. Our study is the first empirical quantitative–qualitative study to shed light on the success and failure of Shadow IT and Business-managed IT.

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Metadaten
Author:Andreas Kopper, Markus WestnerORCiDGND, Susanne Strahringer
DOI:https://doi.org/10.1007/s10257-020-00472-6
Parent Title (English):Information Systems and e-Business Management
Document Type:Article
Language:English
Year of first Publication:2020
Release Date:2020/10/13
Tag:Business-managed IT; IT governance; Qualitative comparative analysis (QCA); Shadow IT
GND Keyword:Informationsmanagement; Wirtschaftsinformatik
Volume:18
Issue:2
First Page:209
Last Page:257
Institutes:Fakultät Informatik und Mathematik
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM)
Begutachtungsstatus:peer-reviewed
research focus:Digitalisierung
OpenAccess Publikationsweg:Hybrid Open Access - OA-Veröffentlichung in einer Subskriptionszeitschrift/-medium
Licence (German):Creative Commons - CC BY - Namensnennung 4.0 International