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Determinants of success and failure of knowledge transfer in information systems offshoring

  • The transfer of knowledge from client to service provider poses major challenges in information systems (IS) offshoring projects. Knowledge transfer directly affects IS offshoring success. Therefore, associated challenges must be overcome. Our study examines the determinants of success and failure of knowledge transfer in IS offshoring projects based on a ranking-type Delphi study. We questioned 32 experts from Germany, each with more than ten years of experience in near- or offshore initiatives to seek a consensus among them. We identified 19 success and 20 failure determinants. These determinants are ranked in order of importance using best-worst scaling. Aspects of closer cooperation are critical for effective knowledge transfer. This includes regular collaboration, willingness to help and support, and mutual trust. In contrast, critical determinants of failure are concerned with fears and fluctuation of human resources. Hidden ambiguities or knowledge gaps, an unwillingness and disability to share knowledge, and high fluctuation of human resources negatively impact knowledge transfer.

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Metadaten
Author:Artur Strasser, Susanne Strahringer, Markus WestnerORCiDGND
DOI:https://doi.org/10.1504/IJITM.2023.10055151
ISSN:1741-5179
Parent Title (English):International Journal of Information Technology and Management
Subtitle (English):A ranking-type Delphi study
Publisher:Inderscience
Document Type:Article
Language:English
Year of first Publication:2023
Release Date:2023/04/03
Tag:Delphi; Information systems offshoring; best-worst scaling; determinants of success; knowledge transfer
Volume:22
Issue:1/2
Institutes:Fakultät Informatik und Mathematik
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM)
Begutachtungsstatus:peer-reviewed
research focus:Digitalisierung
Licence (German):Keine Lizenz - Es gilt das deutsche Urheberrecht: § 53 UrhG