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From Shadow IT to Business-managed IT and Back Again

  • Today, information technology (IT) is not anymore solely deployed and maintained by the IT organization, but also by business units. IT deployed or managed by business units is called Shadow IT (without alignment with the IT organization) or Business-managed IT (in alignment or a split responsibility model with the IT organization), contrasting “classical” IT. However, the responsibility for deployed IT might change over time. Therefore, this paper conceptualizes the progression of the responsibility for IT as a trajectory through initialization, potential transitions, and discontinuance. The paper illustrates this conceptual framework using four exemplary case vignettes of IT instances. Empirical findings of the case vignettes determine indications when employees initialize an IT instance as Shadow IT, Business-managed IT, or IT-managed systems and reasons why the responsibility for an IT instance changes over time. The results suggest that scholars and practitioners should add a temporal dimension to the governance of IT instances.

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Metadaten
Author:Stefan Klotz, Markus WestnerORCiDGND, Susanne Strahringer
URL / DOI:https://aisel.aisnet.org/pacis2020/94/
Parent Title (German):Pacific Asia Conference on Information Systems (PACIS): 2020, Dubai
Subtitle (English):How Responsibility for IT Instances Evolves Over Time
Document Type:conference proceeding (article)
Language:English
Year of first Publication:2020
Release Date:2020/06/08
Tag:Business-managed IT; IT governance; Shadow IT; application governance; trajectory
GND Keyword:IT-Governance; Shadow IT; Business-managed IT
Pagenumber:14
Institutes:Fakultät Informatik und Mathematik
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM)
Begutachtungsstatus:peer-reviewed
research focus:Information und Kommunikation
Licence (German):Keine Lizenz - Es gilt das deutsche Urheberrecht: § 53 UrhG