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Lean Management of IT Organizations

  • Lean Management has been successfully applied in production/manufacturing functions since more than four decades. Recently, the interest to investigate Lean Management also in service functions increased. Therefore, this study aims to (1) Consolidate critical success factors (CSFs) for the implementation of Lean Management of IT organizations; and (2) Describe a theoretical foundation for these CSFs. With respect to (1) a database-driven search was conducted. CSFs then were extracted and categorized. In total 13 CSF groups were assigned to three dimensions: Mindset and behavior; Organization and skills; and Process facilitation and performance management. To understand underlying mechanisms better, and with respect to (2) we related existing (IS) theory to identified groups of CSFs. Especially, five theoretical concepts are discussed: Absorptive capacity, Agency theory, Cognitive dissonance, Dynamic capabilities, and System dynamics. Future research needs to validate the results of (1) and (2) empirically in IT functions.

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Metadaten
Author:Jörn Kobus, Markus WestnerORCiDGND
URL / DOI:https://aisel.aisnet.org/amcis2015/StrategicUse/GeneralPresentations/3/
Parent Title (English):Proceedings of the 21th Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, August 13-15
Subtitle (English):Implementation Success Factors and Theoretical Foundation
Document Type:conference proceeding (article)
Language:English
Year of first Publication:2015
Release Date:2019/12/12
Tag:Application development; Application maintenance; Information systems; Information technology; Infrastructure services; Lean IT; Lean Management; Lean knowledge work; Lean services; critical success factors
GND Keyword:Lean Management; Informationstechnik; Erfolgsfaktor
First Page:1
Last Page:17
Institutes:Fakultät Informatik und Mathematik
Fakultät Informatik und Mathematik / Regensburg Strategic IT Management (ReSITM)
research focus:Digitalisierung