TY - JOUR A1 - Klotz, Stefan A1 - Kopper, Andreas A1 - Westner, Markus A1 - Strahringer, Susanne T1 - Causing factors, outcomes, and governance of Shadow IT and business-managed IT BT - A systematic literature review JF - International Journal of Information Systems and Project Management N2 - Shadow IT and Business-managed IT describe the autonomous deployment/procurement or management of Information Technology (IT) instances, i.e., software, hardware, or IT services, by business entities. For Shadow IT, this happens covertly, i.e., without alignment with the IT organization; for Business-managed IT this happens overtly, i.e., in alignment with the IT organization or in a split responsibility model. We conduct a systematic literature review and structure the identified research themes in a framework of causing factors, outcomes, and governance. As causing factors, we identify enablers, motivators, and missing barriers. Outcomes can be benefits as well as risks/shortcomings of Shadow IT and Business-managed IT. Concerning governance, we distinguish two subcategories: general governance for Shadow IT and Business-managed IT and instance governance for overt Business-managed IT. Thus, a specific set of governance approaches exists for Business-managed IT that cannot be applied to Shadow IT due to its covert nature. Hence, we extend the existing conceptual understanding and allocate research themes to Shadow IT, Business-managed IT, or both concepts and particularly distinguish the governance of the two concepts. Besides, we find that governance themes have been the primary research focus since 2016, whereas older publications (until 2015) focused on causing factors. KW - Shadow IT KW - Business-managed IT KW - IT governance KW - literature review KW - outcomes KW - Betriebliches Informationssystem KW - Datensicherung KW - Literaturbericht Y1 - 2019 UR - http://www.sciencesphere.org/ijispm/archive/ijispm-070102.pdf U6 - https://doi.org/10.12821/ijispm070102 SN - 2182-7796 SN - 2182-7788 SN - 2182-780X VL - 7 IS - 1 SP - 15 EP - 43 ER - TY - JOUR A1 - Kopper, Andreas A1 - Klotz, Stefan A1 - Westner, Markus A1 - Strahringer, Susanne T1 - Shadow IT and Business-managed IT BT - Practitioner Perceptions and Their Comparison to Literature JF - Journal of Information Technology Management (JITM) N2 - Two concepts describe the autonomous deployment of IT by business entities: Shadow IT and Business-managed IT. Shadow IT is deployed covertly, that is, software, hardware, or IT services created/procured or managed by business entities without alignment with the IT organization. In contrast, Business-managed IT describes the overt deployment of IT, that is, in alignment with the IT organization or in a split responsibility model. The purpose of this paper is to extend the conceptual understanding of Shadow IT and Business-managed IT, comparing the perceptions of 29 CIOs and senior IT managers with the results of a systematic literature review. By doing so, this paper presents a structured and comprehensive view of causing factors, outcomes, and governance of Shadow IT and Business-managed IT in practice. A comparison of academic literature and practitioner perceptions reveals the limitations and gaps of the current research and highlights avenues for future research. The authors find three category-spanning themes occurring as causing factors, outcomes, and—as part of governance measures—factors to improve the IT organization: (1) (Poor) business-IT alignment (2) (lack of) agility, and (3) (lack of) policies. This study is innovative with its comprehensive qualitative interview data that the authors compare to the existing literature. Therefore, the paper brings together theoretical and practical insights into Shadow IT and Businessmanaged IT, which should aid practitioners and scholars in decision making and future research. KW - Corporate Governance KW - Strategisches Management KW - Shadow IT KW - Business-managed IT KW - IT governance KW - Agility KW - Business-IT alignment KW - Informationsmanagement Y1 - 2019 UR - http://home.thejitm.org/XXX-4/contents.html SN - 1042-1319 VL - 30 IS - 4 ER -