@article{StrasserWestnerStrahringer, author = {Strasser, Artur and Westner, Markus and Strahringer, Susanne}, title = {Knowledge transfer in IS offshoring}, series = {Journal of Systems and Information Technology}, volume = {21}, journal = {Journal of Systems and Information Technology}, number = {1}, issn = {1328-7265}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:898-opus4-294}, pages = {36 -- 62}, abstract = {Purpose This paper aims to investigate the main tasks, necessary skills, and the implementation of the offshore coordinator's role to facilitate knowledge transfer in information systems (IS) offshoring. Design/methodology/approach This empirical exploratory study uses the classical Delphi method that includes one qualitative and two quantitative rounds to collect data on IS experts' perceptions to seek a consensus among them. Findings The participants agreed, with strong consensus, for a set of 16 tasks and 15 skills. The tasks focused primarily on relationship management and facilitating knowledge transfer on different levels. The set of skills consists of approximately 25 per cent "hard" skills, e.g. professional language skills and project management skills, and approximately 75 per cent "soft" skills, e.g. interpersonal and communication skills and the ability to deal with conflict. Two factors mainly influence implementing the offshore coordinator role: project size and the number of projects to be supported simultaneously. Practical implications The findings provide indications of how to define and fulfill this crucial role in practice to facilitate the knowledge transfer process in a positive way. Originality/value Similarities in previous research findings are aggregated to examine the intermediate role in detail from a consolidated perspective. This results in the first comprehensive set of critical tasks and skills assigned to the competency dimensions of the universal competency framework, demonstrating which and how many competency dimensions are critical.}, subject = {Betriebliches Informationssystem}, language = {en} } @article{StrasserWestner, author = {Strasser, Artur and Westner, Markus}, title = {Information systems offshoring}, series = {Journal of Information Technology Management}, volume = {26}, journal = {Journal of Information Technology Management}, number = {2}, pages = {70 -- 142}, abstract = {An increasing amount of IS offshoring research has been published during the last four years. This paper presents a comprehensive view of the field of study from a managerial point of view. It provides a consolidated view of the field of study between 2010 and 2013 based on a manual search comprising 69 selected journals and 9 conferences, as well as a search using 6 journal databases. The literature review ensures continuity of research by connecting to a comprehensive literature analysis covering the years 1999 to 2009. This way it consolidates and critically reflects the state of the research of the last 14 years. Overall, we compiled 95 relevant publications originating from leading IS journals and IS conference proceedings. The results indicate that IS offshoring research is largely non-theory based, using almost entirely empirical data and interpretive research methods and -to a smaller extent -positivist research designs. The ISO research of the last 14 years focuses on the implementation stages "how" and "outcome" while the pre-implementation-stages "why", "what", and "which" are comparatively sparsely researched. Future studies should apply a more theory-driven approach with a greater attention on pre-implementation aspects of information systems offshoring. In addition, future research should investigate the special nature of near- and onshoring, captive offshoring as well asagile (project) management techniques suitable for ISO.}, subject = {Betriebliches Informationssystem}, language = {en} } @article{WestnerStrasser, author = {Westner, Markus and Strasser, Artur}, title = {IT-Offshoring}, series = {WISU - Das Wirtschaftsstudium}, journal = {WISU - Das Wirtschaftsstudium}, number = {5}, pages = {650 -- 652}, subject = {Informationsmanagement}, language = {de} } @article{StrasserStrahringerWestner, author = {Strasser, Artur and Strahringer, Susanne and Westner, Markus}, title = {Determinants of success and failure of knowledge transfer in information systems offshoring}, series = {International Journal of Information Technology and Management}, volume = {22}, journal = {International Journal of Information Technology and Management}, number = {1/2}, publisher = {Inderscience}, issn = {1741-5179}, doi = {10.1504/IJITM.2023.10055151}, abstract = {The transfer of knowledge from client to service provider poses major challenges in information systems (IS) offshoring projects. Knowledge transfer directly affects IS offshoring success. Therefore, associated challenges must be overcome. Our study examines the determinants of success and failure of knowledge transfer in IS offshoring projects based on a ranking-type Delphi study. We questioned 32 experts from Germany, each with more than ten years of experience in near- or offshore initiatives to seek a consensus among them. We identified 19 success and 20 failure determinants. These determinants are ranked in order of importance using best-worst scaling. Aspects of closer cooperation are critical for effective knowledge transfer. This includes regular collaboration, willingness to help and support, and mutual trust. In contrast, critical determinants of failure are concerned with fears and fluctuation of human resources. Hidden ambiguities or knowledge gaps, an unwillingness and disability to share knowledge, and high fluctuation of human resources negatively impact knowledge transfer.}, language = {en} } @book{WestnerStrasser, author = {Westner, Markus and Strasser, Artur}, title = {Objectives and Key Results verstehen und anwenden}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-50381-9}, doi = {10.1007/978-3-658-50382-6}, pages = {47}, abstract = {Dieses essential gibt eine strukturierte und kompakte Einf{\"u}hrung in die Objectives and Key Results-Managementmethode. Es erl{\"a}utert Herkunft, Definition und Einsatzzweck von Objectives and Key Results (OKR) und beschreibt deren zentrale Bestandteile. Leser:innen erfahren, wie gute Objectives und Key Results formuliert werden und welche Strategien sich zur erfolgreichen Implementierung eignen. Zudem werden praxisrelevante Erfolgs- und Misserfolgsfaktoren analysiert, die den Einsatz von OKR maßgeblich beeinflussen. Ein fundierter Leitfaden f{\"u}r alle, die OKR als Steuerungsinstrument in Organisationen verstehen und wirksam einsetzen m{\"o}chten.}, language = {en} }