@article{JohannsenZellnerGriesberger, author = {Johannsen, Florian and Zellner, Gregor and Griesberger, Philipp}, title = {Creating a Functional Interdependency Map for Supporting the "Act of Improvement" in Business Process Improvement Projects}, series = {International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)}, volume = {13}, journal = {International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)}, number = {1}, publisher = {IGI Global}, issn = {1947-959X}, doi = {10.4018/IJSSMET.295557}, pages = {23}, abstract = {Business process improvement (BPI) is of high priority for practitioners. But especially the most value-adding phase in a BPI project, namely the "act of improvement", is insufficiently supported despite the many existing methods and techniques. Until now, it is largely unclear as to what degree existing BPI techniques support each other and are interrelated with one another. Thus, the purpose of this paper is to investigate the functional interdependencies between BPI techniques to get a better understanding for the beneficial synergies between the BPI techniques and to provide a basis for purposefully combining them within projects. Based on the functional interdependencies, a graphical "Functional Interdependency Map" is developed and its usability demonstrated in an experiment. The paper is valuable for academics and practitioners alike because the impact of BPI on organizational performance is high.}, language = {en} } @inproceedings{GriesbergerLeistZellner, author = {Griesberger, Philipp and Leist, Susanne and Zellner, Gregor}, title = {Analysis of techniques for business process improvement}, series = {19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011}, booktitle = {19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011}, pages = {12}, abstract = {This paper is about identifying and analyzing techniques that can be used in a business process improvement (BPI) situation. To determine suitable techniques, the term BPI is defined and criteria are derived to analyze the usability of the selected techniques. Over 300 techniques from various improvement methods were reduced to those techniques which can be applied to help improve business processes and, in particular, to support the act of improvement. Identifying these techniques is helpful, because in most cases the act of improvement is a black box that lacks guidelines or structured procedures. In our research we developed an evaluation scheme to analyze the usability of BPI techniques and give hints about how to select a suitable technique for a certain improvement situation.}, language = {en} }