@article{BrosigGraeubigStrahringeretal., author = {Brosig, Christoph and Gr{\"a}ubig, Dix M. and Strahringer, Susanne and Westner, Markus}, title = {Prerequisites and Causal Recipes for Manufacturers' IT-Enabled Service Innovation Success}, series = {Communications of the Association for Information Systems}, volume = {55}, journal = {Communications of the Association for Information Systems}, publisher = {Association for Information Systems, AIS}, issn = {1529-3181}, doi = {10.17705/1CAIS.05509}, pages = {205 -- 256}, abstract = {For manufacturing firms, success in innovating IT-enabled services is a critical antecedent to benefit from digital servitization of their business models. Digital servitization literature has explored mechanisms for success in innovating IT-enabled services, indicating that the phenomenon is multifaceted and needs to be explained from multiple theoretical perspectives. We derive a conceptual model for success in innovating IT-enabled services covering its multifaceted nature by referring to knowledge-based and organizational control theory. We test this model using qualitative cases of IT-enabled service innovation initiatives in manufacturing firms and use set-theoretic analyses to account for the multifaceted nature of the phenomenon. The necessary condition analysis yields that a certain degree of service innovation capabilities is a prerequisite for success. With the results of a qualitative comparative analysis, we obtain five solution terms as causal recipes for success in innovating IT-enabled services. Our results contribute to research by offering a theory-based approach that explains the multiplicity of success in IT-enabled service innovation. Practitioners benefit from our results by understanding prerequisites and causal recipes for success while learning from unsuccessful initiatives in innovating IT-enabled services of manufacturing firms. Our study is also an example of how to rigorously calibrate qualitative data using a structured approach.}, language = {en} }