@inproceedings{StrasserWestner, author = {Strasser, Artur and Westner, Markus}, title = {Knowledge Transfer in IS Offshoring}, series = {Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015) Singapore, July 5-9}, booktitle = {Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015) Singapore, July 5-9}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:898-opus4-835}, pages = {1 -- 15}, abstract = {IS offshoring research regarding knowledge transfer processes, roles involved, as well as influencing factors is characterized by its diverse and heterogeneous nature. Covering the last fifteen years of IS offshoring research, this paper provides a consolidated view of the field of study. It presents a generic knowledge transfer process consisting of four stages and five milestones. These stages are characterized and evaluated according to their relevance for knowledge transfer, the types of knowledge transferred, the main activities and methods for transfer and testing, as well as the goals pursued. Furthermore, we aggregate the diverse literature findings relating to individuals who facilitate knowledge transfer processes into a general role. We label this role "offshore coordinator" and present its core tasks and necessary skills. In addition, we identify and cluster core factors that influence success or failure of knowledge transfer. In summary, our study answers calls to discontinue with empirically derived definitions in favor of theory-based conceptualization of the IS offshoring research field with respect to knowledge transfer processes, roles, and success factors. Future studies can build on these results and examine questions with respect to particular characteristics of knowledge transfer processes and their influencing success and failure factors.}, subject = {Betriebliches Informationssystem}, language = {en} } @article{StrasserWestner, author = {Strasser, Artur and Westner, Markus}, title = {Information systems offshoring}, series = {Journal of Information Technology Management}, volume = {26}, journal = {Journal of Information Technology Management}, number = {2}, pages = {70 -- 142}, abstract = {An increasing amount of IS offshoring research has been published during the last four years. This paper presents a comprehensive view of the field of study from a managerial point of view. It provides a consolidated view of the field of study between 2010 and 2013 based on a manual search comprising 69 selected journals and 9 conferences, as well as a search using 6 journal databases. The literature review ensures continuity of research by connecting to a comprehensive literature analysis covering the years 1999 to 2009. This way it consolidates and critically reflects the state of the research of the last 14 years. Overall, we compiled 95 relevant publications originating from leading IS journals and IS conference proceedings. The results indicate that IS offshoring research is largely non-theory based, using almost entirely empirical data and interpretive research methods and -to a smaller extent -positivist research designs. The ISO research of the last 14 years focuses on the implementation stages "how" and "outcome" while the pre-implementation-stages "why", "what", and "which" are comparatively sparsely researched. Future studies should apply a more theory-driven approach with a greater attention on pre-implementation aspects of information systems offshoring. In addition, future research should investigate the special nature of near- and onshoring, captive offshoring as well asagile (project) management techniques suitable for ISO.}, subject = {Betriebliches Informationssystem}, language = {en} }