@article{KlotzKopperWestneretal.2019, author = {Stefan Klotz and Andreas Kopper and Markus Westner and Susanne Strahringer}, title = {Causing factors, outcomes, and governance of Shadow IT and business-managed IT}, journal = {International Journal of Information Systems and Project Management}, series = {A systematic literature review}, volume = {7}, number = {1}, pages = {15 -- 43}, doi = {10.12821/ijispm070102}, url = {http://www.sciencesphere.org/ijispm/archive/ijispm-070102.pdf}, year = {2019}, }