Enhancing Psychosocial Counselling with AI: A Multifaceted Support System for Professionals

  • The expanding field of psychosocial online email counselling has created a demand for advanced tools to support counsellors in managing diverse client interactions. This paper introduces CAIA (Counsellor Artificial Intelligence Assistant), a comprehensive AI-driven system currently under active development, designed to condense and present information to counsellors in a structured manner. CAIA integrates several AI-based features, including Automatic Subject Generation, Case Summarisation, Timeline Management, Social Network Graph creation, and Case Classification. The features are designed to assist the counsellors, allowing them to engage more deeply with each case while ensuring that the client's needs remain paramount. Each feature presented in the paper addresses a specific problem in psychosocial online counselling, proposes a solution, discusses a technical implementation approach, and highlights the challenges encountered. Additionally, the paper discusses ethical considerations associated with an AI integration.

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Metadaten
Author:Philipp SteigerwaldORCiD, Jens AlbrechtORCiD
DOI:https://doi.org/10.1007/978-981-96-7945-4_35
ISBN:9789819679447
ISSN:2731-8125
Parent Title (English):Frontiers of Artificial Intelligence, Ethics and Multidisciplinary Applications
Publisher:Springer Nature
Place of publication:Singapore
Document Type:Part of a Book
Language:English
Date of first Publication:2025/11/02
Reviewed:Begutachtet/Reviewed
Release Date:2026/01/12
Pagenumber:15
First Page:597
Last Page:611
institutes:Institut für e-Beratung
Fakultät Informatik
Fakultät Sozialwissenschaften
Zentrum für Künstliche Intelligenz (KIZ)
Research Themes:Digitalisierung & Künstliche Intelligenz
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