Embracing digital empathy

  • Emotion Al is transforming how emotional dynamics are integrated into consumer research and product design. By detecting and interpreting emotional cues from facial expressions, voice, and behaviour, it enables emotionally intelligent systems that move beyond conventional user interaction models. This chapter examines Emotion Al as both a methodological tool and a design principle, offering deeper insights into user sentiment and supporting the creation of hedonic experiences - what we term digital empathy. Grounded in established emotion theories and recent technological advances, the chapter explores cross-sector applications and reflects on the ethical implications surrounding the use of emotional data.2026/01/10

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Metadaten
Author:Jan Joosten, Katharina Klug, Alexander Hahn, Volker Bilgram
ISBN:978-3-17-046742-2
Parent Title (English):Artificial Intelligence in Business and Engineering
Subtitle (English):Emotion AI - Concept, use cases, and developments
Publisher:Kohlhammer
Place of publication:Stuttgart
Editor:Günter Hofbauer
Document Type:Part of a Book
Language:English
Date of first Publication:2026/01/10
Release Date:2025/12/11
Pagenumber:177
institutes:Fakultät Betriebswirtschaft
Research Themes:Digitalisierung & Künstliche Intelligenz
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