A systematic literature review about the consumers’ side of fake review detection – Which cues do consumers use to determine the veracity of online user reviews?
- Consumers rely heavily on online user reviews when shopping online and cybercriminals produce fake reviews to manipulate consumer opinion. Much prior research focuses on the automated detection of these fake reviews, which are far from perfect. Therefore, consumers must be able to detect fake reviews on their own. In this study we survey the research examining how consumers detect fake reviews online.
| Author: | Michelle WaltherORCiD, Timo Jakobi, Steven James Watson, Gunnar Stevens |
|---|---|
| DOI: | https://doi.org/10.1016/j.chbr.2023.100278 |
| ISSN: | 2451-9588 |
| Parent Title (English): | Computers in Human Behavior Reports |
| Publisher: | Elsevier BV |
| Document Type: | Article |
| Language: | English |
| Reviewed: | Begutachtet/Reviewed |
| Release Date: | 2025/04/16 |
| Volume: | 10 |
| Article Number: | 100278 |
| institutes: | Fakultät für Elektrotechnik Feinwerktechnik Informationstechnik |
| Ohm User Experience Center (Ohm-UX) | |
| Research Themes: | Digitalisierung & Künstliche Intelligenz |
| Licence (German): | Creative Commons - CC BY - Namensnennung 4.0 International |

