A systematic literature review about the consumers’ side of fake review detection – Which cues do consumers use to determine the veracity of online user reviews?

  • Consumers rely heavily on online user reviews when shopping online and cybercriminals produce fake reviews to manipulate consumer opinion. Much prior research focuses on the automated detection of these fake reviews, which are far from perfect. Therefore, consumers must be able to detect fake reviews on their own. In this study we survey the research examining how consumers detect fake reviews online.

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Author:Michelle WaltherORCiD, Timo Jakobi, Steven James Watson, Gunnar Stevens
DOI:https://doi.org/10.1016/j.chbr.2023.100278
ISSN:2451-9588
Parent Title (English):Computers in Human Behavior Reports
Publisher:Elsevier BV
Document Type:Article
Language:English
Reviewed:Begutachtet/Reviewed
Release Date:2025/04/16
Volume:10
Article Number:100278
institutes:Fakultät für Elektrotechnik Feinwerktechnik Informationstechnik
Ohm User Experience Center (Ohm-UX)
Research Themes:Digitalisierung & Künstliche Intelligenz
Licence (German):Creative Commons - CC BY - Namensnennung 4.0 International
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