Toward a Digital Empathy Framework - Evaluating User Experience Research Methods

  • New technologies require aesthetic and hedonic user experience (UX) design to remain competitive. For guidance, a conceptual digital empathy framework explains and recommends individual UX research methods. The digital empathy framework is supported by two case studies of triangulated UX research methods – facial coding, eye tracking, and surveys – that provide valuable complementary insights.

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Author:Jan Joosten, Alexander HahnORCiD, Florian Riedmüller, Katharina Klug, Dirk Totzek
URL / DOI:https://www.researchgate.net/publication/383852276_Toward_a_Digital_Empathy_Framework_Evaluating_User_Experience_Research_Methods
ISSN:1865-6544
Parent Title (English):Marketing Review St. Gallen
Document Type:Article
Language:English
Date of first Publication:2024/08/30
Reviewed:Begutachtet/Reviewed
Release Date:2024/12/18
Issue:5
Pagenumber:80 - 87
Andere Schriftenreihe:Marketing Review St. Gallen
institutes:Fakultät Betriebswirtschaft
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