TY - CHAP A1 - Neuss, Andreas A1 - Hottum, Peter A1 - Bilgram, Volker T1 - Innovation in information-based services T2 - Methods in service innovation: Current trends and future perspectives Y1 - 2012 UR - https://opus4.kobv.de/opus4-ohm/frontdoor/index/index/docId/2683 SN - 978-3839603604 PB - Fraunhofer Verlag CY - Stuttgart ER -