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This dissertation comprises three empirical essays on corporate social responsibility (CSR). The first essay critically assesses an empirical quasi-experiment based on the Russell 1000/2000 index assignments. The second essay investigates the effects of institutional investors on CSR. The third essay finds that ESG risks are associated with negative long-run stock returns. Collectively, the three essays provide evidence that CSR increases shareholder value if CSR prevents incidents.
This cumulative dissertation deals with a systematic review of experimental service research over four decades and the cause-and-effect relationships within social media recovery. In total, the dissertation comprises three articles:
1) Albrecht, K. (2016): Understanding the Effects of the Presence of Others in the Service Environment – A Literature Review, in: Journal of Business Market Management, Vol. 9, No. 1, p. 541-563 (VHB-JQ3:D).
2) Hogreve, J. / Bilstein, N. / Hoerner, K. (2018): Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others, revise and resubmit (2nd round) to Journal of Service Research (VHB-JQ3:A) in July 2018.
3) Hogreve, J. / Matta, S. / Hoerner, K. (2018): Cause and Effect: A Systematic Review of Four Decades of Experiments in Service Research, to be submitted to the Journal of Service Research (VHB-JQ3:A).
The first article is a literature review of existing research on the effects of the presence of others in the service environment. Through a systematic literature analysis three context factors could be identified, which significantly influence the interaction between customers in the service environment (online/offline). The second article examines the effects of a specific form of indirect customer interaction by means of several quantitative studies: The effects of customer complaints and subsequent service recovery in social media on virtually present others. The third article presents the current state of experimental service research over a period of four decades by means of a systematic literature analysis and identifies research gaps that should be addressed by future research.
The essays of the cumulative dissertation are concerned with the distribution in retailing with multi-compartment vehicles.
An effective distribution planning is a central aspect for the success of retailers. Due to a highly competitive market, retailers are forced to constantly optimize processes along the supply chain to satisfy the given requirements. On the one hand, customers expect the constant availability of various products while asking for high quality. On the other, an ever increasing pressure on prices exists. The involved logistic processes therefore need to be highly efficient to fulfil the given requirements. An important part plays thereby the distribution of goods to stores, where consumers are supplied. Here, multi-compartment vehicles offer a variety of new possibilities for distribution. The core attribute of multi-compartment vehicles is the simultaneous delivery of different temperature zones with the same vehicle. Besides the new options that therefore open up for distribution, further processes and costs incurred by the use of multi-compartment vehicles need to be taken into account.
The first essay presents the basic attributes of multi-compartment vehicles as well as the differences to processes with single-compartment vehicles. The distribution with both single- and multi-compartment vehicles is illustrated and the differences are discussed. Further, the essay discusses current literature for the distribution with multi-compartment vehicles in retailing. Based on these findings, a formal model for the distribution with multi-compartment vehicles is presented in the second essay. The model considers cost and process differences, especially for loading and unloading actions. The use of multi-compartment vehicles is analysed and saving potentials revealed, using the model and a tailor-made solution approach. The remaining essays (essays 3, 4 and 5) further extend the introduced model to consider additional aspects relevant in practice. More precisely, the third essay considers the optimal fleet mix if both single- and multi-compartment vehicles are available for distribution. The fourth essay identifies loading restrictions if multi-compartment vehicles are used and presents an innovative solution approach to address the arising problem and which enables a distribution planning without loading and unloading problems. Finally, the concluding essay (essay 5) extends the discussed planning problem for multiple periods. In particular, it examines the impact of consistent deliveries for all considered product segments across the complete planning horizon.
This case study aims to identify, inventory and classify existing and potential tourism resources in Iraq al-Amir and its surrounding areas, which could be used as baseline data by decision-makers for future tourism development to develop, promote, and market the area. Additionally, it uses evaluation criteria to identify potential tourism resources, in order to determine suitability and likelihood of success if development does take place. Three distinct tourism segments are considered: cultural heritage, nature-based, and agritourism.
Study findings are primarily based on qualitative methodology, in the form of interviews and field observations. Quantitative methodology was used to extract some of the data from maps of the case study area, as data for some of the criteria was not provided by the respondents. Analysis of the data confirms that Iraq al-Amir and its surrounding areas have abundant potential tourism resources for all three of the tourism segments analysed, particularly in terms of diversification.
Findings reveal that the case study area has inadequate basic infrastructure. A major drawback to the feasibility of future tourism activities is the lack of easy access. The main access road is narrow and very winding, but it would be possible for visitors to use three existing alternative roads to access the area if they were upgraded and signposted. The lack of infrastructure is a direct result of ineffective coordination and cooperation among stakeholders, from both the public and private sectors, together with complicated regulations and laws, which has limited the extent to which the local community tourism is able to benefit from development and investment opportunities which a strong tourism industry could potentially provide.
Conclusions from the case study affirm that Iraq al-Amir and its surrounding areas are suitable for tourism development, due to its diverse range of attractions, one of the major factors relating to successful tourism. Diversity of attractions is a key motivation for tourists to visit a destination. Without attractions, there is no need to supply facilities and services. Potential facilities and services provided for tourist related activities could also be used by the local population, thus significantly improving quality of life in the case study area, which currently lacks such infrastructure.
This dissertation comprises three empirical studies on corporate social responsibility (CSR). The first study examines how an exogenous increase in agency problems affects CSR investment decisions. The second study examines whether the value relevance of CSR reporting is affected by customer profile differences. The third study examines how national culture shapes several fundamental corporate decisions determining the credibility of CSR reports. Collectively, the three studies provide novel and holistic evidence on why managers pursue CSR.
1. Steindl, T., Hellmann, A. and Goettsche M. 2017. Building a social empire? Managerial preferences, shareholder litigation, and corporate social responsibility. Working Paper.
2. Goettsche, M., Steindl T. and Gietl S. 2016. Do customers affect the value relevance of corporate social responsibility reporting? Empirical evidence on stakeholder interdependence. Business Strategy and the Environment 25(3): 149-164.
3. Steindl, T. 2017. Cultural rule orientation, legal institutions, and the credibility of corporate social responsibility reports. Working Paper.
This cumulative dissertation explores the role of cultural values in sustainable innovation, and it consists of four papers:
1. Zhu, B., Habisch, A. & Thøgersen, J. (2018). The Importance of Cultural Values and Trust for Innovation- A European Study. International Journal of Innovation Management, 22(1), 1850017; First Online: 5 June 2017, doi: 10.1142/S1363919618500172
2. Habisch, A. & Zhu, B. (2017). Cultures as Determinants of Innovation- An Evidence from European Context. ABAC Journal, 37 (1), 1-11.
3. Zhu, B. (2016). Consumer’s Motivation, Opportunities and Abilities for Sustainable Consumption: A Case in China. uwf UmweltWirtschaftsForum, 1/ 16, DOI 10.1007/s00550-016-0423-6
4. Zhu, B. & Habisch, A. (under review). Farmers’ Engagement in Organic Farming Practice: An Application of the Motivation-Opportunity-Ability (MOA) model in Southern China. Eingereicht bei: Journal of Cleaner Production
This dissertation provides updating findings to innovation studies, which explicitly underpins the role of cultural values in sustainable innovation from Macro and Micro perspectives. The first two papers discussed cultural values at a Macro level while the third and fourth papers revealed the impact of cultural values on adoption of sustainable innovation at a Micro level specifically from consumer and producer perspectives.