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Reasoning, investigating, and overcoming employee silence in professional service firms

  • This cumulative dissertation examines the phenomenon of employee silence in professional service firms (PSFs). Although both research streams are independently well-established areas of organizational research, there has been a lack of research investigating the withholding of information, problems, or concerns in the knowledge-intensive context of PSFs. This thesis starts the academic and practitioner discourse about it and opens a multitude of further research opportunities. The first manuscript draws on a literature-based and conceptual approach to examine the intersections of PSF and silence research. It identifies characteristics of PSFs that lead to employee silence and derives research propositions about the links between PSFs and silence. By applying a multi-method research approach, the second manuscript empirically investigates the extent to which employee silence is prevalent in PSFs. It determines PSF-specific antecedents fostering the unfavorable phenomenon and professionals' motives to remain silent. The thirdThis cumulative dissertation examines the phenomenon of employee silence in professional service firms (PSFs). Although both research streams are independently well-established areas of organizational research, there has been a lack of research investigating the withholding of information, problems, or concerns in the knowledge-intensive context of PSFs. This thesis starts the academic and practitioner discourse about it and opens a multitude of further research opportunities. The first manuscript draws on a literature-based and conceptual approach to examine the intersections of PSF and silence research. It identifies characteristics of PSFs that lead to employee silence and derives research propositions about the links between PSFs and silence. By applying a multi-method research approach, the second manuscript empirically investigates the extent to which employee silence is prevalent in PSFs. It determines PSF-specific antecedents fostering the unfavorable phenomenon and professionals' motives to remain silent. The third manuscript takes a grounded-theory approach to examine how employee silence in PSFs can be prevented or reduced. It develops overarching fields of action and concrete measures that help practitioners overcome employee silence.show moreshow less

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2030/08/31

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Metadaten
Author:Bienstein, Henrik Maria
URN:urn:nbn:de:bvb:824-opus4-9303
DOI:https://doi.org/10.17904/ku.opus-930
Subtitle (English):[cumulative dissertation]
Advisor:Prof. Dr. Ringlstetter, Max J., Prof. Dr. Sandner, Kai
Document Type:Doctoral thesis
Language of publication:English
Year of creation:2024
Date of first Publication:2024/08/21
Embargo Date:2030/08/31
Publishing Institution:Katholische Universität Eichstätt-Ingolstadt
Awarding Institution:Katholische Universität Eichstätt-Ingolstadt, Wirtschaftswissenschaftliche Fakultät
Date of final examination:2024/05/16
Release Date:2024/08/21
Tag:Employee Silence; Professional Service Firms
GND Keyword:Kommunikationsverhalten; Schweigen; Unternehmensbezogene Dienstleistung; Organisationskultur; Organisationsstruktur; Organisationsverhalten
Pagenumber:III, 161 Seiten : Illustrationen
Faculty:Wirtschaftswissenschaftliche Fakultät
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
JEL-Classification:M Business Administration and Business Economics; Marketing; Accounting / M1 Business Administration / M14 Corporate Culture; Social Responsibility
License (German):License LogoCreative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International
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