Reasoning, investigating, and overcoming employee silence in professional service firms
- This cumulative dissertation examines the phenomenon of employee silence in professional service firms (PSFs). Although both research streams are independently well-established areas of organizational research, there has been a lack of research investigating the withholding of information, problems, or concerns in the knowledge-intensive context of PSFs. This thesis starts the academic and practitioner discourse about it and opens a multitude of further research opportunities. The first manuscript draws on a literature-based and conceptual approach to examine the intersections of PSF and silence research. It identifies characteristics of PSFs that lead to employee silence and derives research propositions about the links between PSFs and silence. By applying a multi-method research approach, the second manuscript empirically investigates the extent to which employee silence is prevalent in PSFs. It determines PSF-specific antecedents fostering the unfavorable phenomenon and professionals' motives to remain silent. The thirdThis cumulative dissertation examines the phenomenon of employee silence in professional service firms (PSFs). Although both research streams are independently well-established areas of organizational research, there has been a lack of research investigating the withholding of information, problems, or concerns in the knowledge-intensive context of PSFs. This thesis starts the academic and practitioner discourse about it and opens a multitude of further research opportunities. The first manuscript draws on a literature-based and conceptual approach to examine the intersections of PSF and silence research. It identifies characteristics of PSFs that lead to employee silence and derives research propositions about the links between PSFs and silence. By applying a multi-method research approach, the second manuscript empirically investigates the extent to which employee silence is prevalent in PSFs. It determines PSF-specific antecedents fostering the unfavorable phenomenon and professionals' motives to remain silent. The third manuscript takes a grounded-theory approach to examine how employee silence in PSFs can be prevented or reduced. It develops overarching fields of action and concrete measures that help practitioners overcome employee silence.…
Author: | Bienstein, Henrik Maria |
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URN: | urn:nbn:de:bvb:824-opus4-9303 |
DOI: | https://doi.org/10.17904/ku.opus-930 |
Subtitle (English): | [cumulative dissertation] |
Advisor: | Prof. Dr. Ringlstetter, Max J., Prof. Dr. Sandner, Kai |
Document Type: | Doctoral thesis |
Language of publication: | English |
Year of creation: | 2024 |
Date of first Publication: | 2024/08/21 |
Embargo Date: | 2030/08/31 |
Publishing Institution: | Katholische Universität Eichstätt-Ingolstadt |
Awarding Institution: | Katholische Universität Eichstätt-Ingolstadt, Wirtschaftswissenschaftliche Fakultät |
Date of final examination: | 2024/05/16 |
Release Date: | 2024/08/21 |
Tag: | Employee Silence; Professional Service Firms |
GND Keyword: | Kommunikationsverhalten; Schweigen; Unternehmensbezogene Dienstleistung; Organisationskultur; Organisationsstruktur; Organisationsverhalten |
Pagenumber: | III, 161 Seiten : Illustrationen |
Faculty: | Wirtschaftswissenschaftliche Fakultät |
Dewey Decimal Classification: | 3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft |
JEL-Classification: | M Business Administration and Business Economics; Marketing; Accounting / M1 Business Administration / M14 Corporate Culture; Social Responsibility |
License (German): | Creative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International |