@phdthesis{Hoerner2018, author = {H{\"o}rner, Kathrin}, title = {Causality in Social Media Recovery [cumulative dissertation]}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:824-opus4-4818}, school = {Katholische Universit{\"a}t Eichst{\"a}tt-Ingolstadt}, year = {2018}, abstract = {Die kumulative Dissertation befasst sich mit einer Systematisierung experimenteller Dienstleistungsforschung der letzten vier Dekaden sowie den Ursache-Wirkungs-Zusammenh{\"a}ngen innerhalb der Social Media Recovery. Insgesamt umfasst die Dissertation drei Beitr{\"a}ge: 1) Albrecht, K. (2016): Understanding the Effects of the Presence of Others in the Service Environment - A Literature Review, in: Journal of Business Market Management, Vol. 9, No. 1, p. 541-563 (VHB-JQ3:D). 2) Hogreve, J. / Bilstein, N. / Hoerner, K. (2018): Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others, revise and resubmit (2nd round) to Journal of Service Research (VHB-JQ3:A) in July 2018. 3) Hogreve, J. / Matta, S. / Hoerner, K. (2018): Cause and Effect: A Systematic Review of Four Decades of Experiments in Service Research, to be submitted to the Journal of Service Research (VHB-JQ3:A). Im Folgenden werden die drei Beitr{\"a}ge, die im Rahmen der kumulativen Dissertation zum Themenfeld "Causality in Social Media Recovery" verfasst wurden, kurz vorgestellt. Beim ersten Beitrag handelt es sich um einen Literatur{\"u}berblick der existierenden Forschung in Bezug auf die Auswirkungen der Pr{\"a}senz Dritter im Dienstleistungsumfeld. Durch eine systematische Literaturanalyse konnten drei Kontextfaktoren identifiziert werden, die die Interaktion zwischen Kunden in der Dienstleistungsumgebung (online/offline) maßgeblich beeinflussen. Der zweite Beitrag untersucht mittels mehrerer quantitativer Studien die Effekte einer speziellen Form der indirekten Kundeninteraktion: Die Auswirkungen von Kundenbeschwerden und anschließender Service Recovery in sozialen Medien auf den virtuellen Beobachter. Der dritte Beitrag bildet mit Hilfe einer systematischen Literaturanalyse den aktuellen Stand der experimentellen Dienstleistungsforschung {\"u}ber einen Zeitraum von vier Dekaden ab und zeigt Forschungsl{\"u}cken auf, die durch zuk{\"u}nftige Forschung adressiert werden sollten.}, subject = {Dienstleistung}, language = {en} } @phdthesis{Glossner2018, author = {Gloßner, Simon}, title = {Essays on Corporate Social Responsibility [cumulative dissertation]}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:824-opus4-4855}, school = {Katholische Universit{\"a}t Eichst{\"a}tt-Ingolstadt}, year = {2018}, abstract = {This dissertation comprises three empirical essays on corporate social responsibility (CSR). The first essay critically assesses an empirical quasi-experiment based on the Russell 1000/2000 index assignments. The second essay investigates the effects of institutional investors on CSR. The third essay finds that ESG risks are associated with negative long-run stock returns. Collectively, the three essays provide evidence that CSR increases shareholder value if CSR prevents incidents.}, subject = {Corporate Social Responsibility}, language = {en} } @phdthesis{Ostermeier2018, author = {Ostermeier, Manuel}, title = {Challenges and solution approaches for the distribution with multi-compartment vehicles [cumulative dissertation]}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:824-opus4-4570}, school = {Katholische Universit{\"a}t Eichst{\"a}tt-Ingolstadt}, year = {2018}, abstract = {The essays of the cumulative dissertation are concerned with the distribution in retailing with multi-compartment vehicles. An effective distribution planning is a central aspect for the success of retailers. Due to a highly competitive market, retailers are forced to constantly optimize processes along the supply chain to satisfy the given requirements. On the one hand, customers expect the constant availability of various products while asking for high quality. On the other, an ever increasing pressure on prices exists. The involved logistic processes therefore need to be highly efficient to fulfil the given requirements. An important part plays thereby the distribution of goods to stores, where consumers are supplied. Here, multi-compartment vehicles offer a variety of new possibilities for distribution. The core attribute of multi-compartment vehicles is the simultaneous delivery of different temperature zones with the same vehicle. Besides the new options that therefore open up for distribution, further processes and costs incurred by the use of multi-compartment vehicles need to be taken into account. The first essay presents the basic attributes of multi-compartment vehicles as well as the differences to processes with single-compartment vehicles. The distribution with both single- and multi-compartment vehicles is illustrated and the differences are discussed. Further, the essay discusses current literature for the distribution with multi-compartment vehicles in retailing. Based on these findings, a formal model for the distribution with multi-compartment vehicles is presented in the second essay. The model considers cost and process differences, especially for loading and unloading actions. The use of multi-compartment vehicles is analysed and saving potentials revealed, using the model and a tailor-made solution approach. The remaining essays (essays 3, 4 and 5) further extend the introduced model to consider additional aspects relevant in practice. More precisely, the third essay considers the optimal fleet mix if both single- and multi-compartment vehicles are available for distribution. The fourth essay identifies loading restrictions if multi-compartment vehicles are used and presents an innovative solution approach to address the arising problem and which enables a distribution planning without loading and unloading problems. Finally, the concluding essay (essay 5) extends the discussed planning problem for multiple periods. In particular, it examines the impact of consistent deliveries for all considered product segments across the complete planning horizon.}, subject = {Einzelhandel}, language = {en} }