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The purpose of this research was to provide a list of the most relevant competencies that Supply Chain and Operations managers would need to effectively lead their employees in times of the Digital Transformation. To determine these competencies, interviews were conducted with 15 subject-matter experts, who were also asked to answer a questionnaire, and results were triangulated with information gathered though a job-ad analysis consisting of a sample of 260 job ads. The results showed twelve competencies to be most important: Managing change, Interpersonal skills and emotional capabilities, Effective communication, Technological savvy, Analytical thinking, Big picture and strategic thinking, Leading others, Teamwork and collaboration, Talent development, Critical thinking and problem-solving, Creativity, and Negotiation and persuasion skills.
The e-commerce continues to grow. New, innovative and more flexible delivery offers are part of a competitive environment in the business to customer sector. Thereby, the focus is often set on the speed of a delivery. How quickly do online companies have to deliver their products in order to meet customers’ expectations? Does same day delivery represent a demanded service in future?
The aim of this work is to figure out the importance of a same day delivery for the future German e-commerce. Firstly, the author explains the theoretical background on distribution logistics, its linkage to marketing and the concept of same day delivery.
Moreover, customer expectations of delivery forms have been analysed with the aid of an online survey. Those results have been contrasted with estimations of experts in the sector. This theoretical and empirical background leads to conclusive results. Same day delivery represents these days and will in future a niche market. Until now, this concept has not been an essential and demanded delivery form for the mainstream. Nevertheless, it can be used as a marketing tool in order to promote certain product groups within peak seasons.