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The purpose of this bachelor thesis is to describe and critically evaluate the impact of digital marketing on sales and marketing performance overall. For this purpose, this paper uses two main approaches: theoretical and practical. Firstly, starting from the basics of the human communication process, this paper explains the way people communicate with each other and the way it impacted and developed the main marketing channels: both traditional and digital ones, simultaneously outlining the main differences from the communication model’s standpoint. Afterward, the theoretical background section proves the increasing importance of digital marketing in the changing business environment while explaining the main terms and definitions in this area. Lastly, the theoretical part presents the limitations of the traditional marketing funnel, which drove the development of the alternative digital sales funnel, at the same time shaping the KPI's (key performance indicators) to be oriented and the consumer behavior as a whole.
After providing an in-depth theoretical background, the subsequent chapter of this bachelor thesis strives to assess the impact of digital marketing on sales performance based on practical examples. In order to get more prominent and unbiased evidence of digital marketing's effectiveness, I chose three businesses of different sizes and branches, which used digital marketing for diverse purposes. Moreover, each of the three case studies incorporates the interviews of experts. All the invited experts are working or used to work for these companies in marketing-related positions and have extensive knowledge of the marketing strategies being used.