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Current trends and challenges in last-mile delivery with consideration of digital technologies

  • Growing online sales market, globalization and urbanization caused new challenges in freight transportation. These global trends created an open market where goods are purchased in any country and delivered directly to the end customer’s doorstep. Currently distributing goods around the city is the least efficient step of the entire supply chain, which makes it an important challenge not only for the retail and transportation companies, but also for researchers. In order to make the processes in urban logistics more efficient, different digital solutions and new business models were developed. However, there is still a lack of systematically organized information about the new trends and technologies in last-mile delivery. The goal of this thesis was to explore and compare the new concepts of last-mile delivery. Therefore, two main research questions were formulated: How can new smart technologies change the current last-mile delivery processes? Which last-mile technology is more suitable for each type of urban delivery? In order to answer the research questions, a case-study research methodology was chosen. The information was gained through the state-of-the-art analysis, where relevant books and articles in scientific journals were reviewed, and the use-cases described. The results of this work were three types of analysis. Operational feasibility analysis focused on the comparison of technical capabilities of identified last-mile technologies. Financial analysis compared different types of costs required for using each technology for urban delivery. Finally, in the comparison analysis all theoretical information and previously conducted analyses results were summarized. The most relevant last-mile technologies were then recommended for each type of last-mile delivery.

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Metadaten
Author:Anna Sergina
Referee:Dmitry Ivanov
Advisor:Alexander Belousow
Document Type:Master's Thesis
Language:English
Date of first Publication:2021/01/01
Publishing Institution:Hochschulbibliothek HWR Berlin
Granting Institution:Hochschule für Wirtschaft und Recht Berlin
Release Date:2021/09/14
Tag:Last-mile delivery; digital technologies; digitalization; smart city; supply chain management
Page Number:69
Institutes:FB I - Wirtschaftswissenschaften / Global Supply Chain and Operations Management M.A.
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
Licence (German):License LogoUrheberrechtsschutz