TY - THES A1 - Qian, Jing T1 - Investigating ASR Technologies and Speech Data Utilization in the German Insurance Industry: A Qualitative Research Study N2 - This paper presents qualitative research on the current state of automatic speech recognition (ASR) technologies used by insurance companies in Germany. The study provides an overview of the fundamentals of ASR technologies and explores potential use cases that may be implemented by insurance companies. The findings and recommendations from this paper could guide future studies and the development of ASR technologies specifically for insurance companies. T3 - Abschlussarbeiten 2023 - 38 KW - ASR KW - Speech-to-text KW - German insurance companies KW - use cases for insurance customers Y1 - ER -