Centre for Digital Governance
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Despite claims of a paradigmatic shift toward the increased role of networks and partnerships as a form of governance—driven and enabled by digital technologies—the relation of “Networked Governance” with the pre-existing paradigms of “Traditional Weberian Public Administration” and “New Public Management” remains relatively unexplored. This research aims at collecting systematic evidence on the dominant paradigms in digitalization reforms in Europe by comparing the doctrines employed in the initial and most recent digitalization strategies across eight European countries: Estonia, France, Germany, Italy, The Netherlands, Norway, Spain, and the United Kingdom. We challenge the claim that Networked Governance is emerging as the dominant paradigm in the context of the digitalization of the public sector. The findings confirm earlier studies indicating that information and communication technologies tend to reinforce some traditional features of administration and the recentralization of power. Furthermore, we find evidence of the continued importance of key features of “New Public Management” in the digital era.
EXECUTIVE SUMMARY
A large body of literature claims that ICT and digitalisation have triggered broad organisational and cultural changes in public organisations. These changes have led many to conclude that a new era has begun that is characterised by collaboration within intra-and intersectoral networks and this has become a key paradigm for public sector governance and innovation. Yet, empirical evidence of a shift towards “Networked Governance” remains limited, and few have explored further the linkages between digitalisation and collaboration in the public sector. Work Package 6 of the TROPICO project addresses this void by providing a meta-analysis of the design, coordination, and implementation of national digitalisation strategies in eight European countries with different administrative traditions (Estonia, France, Germany, Italy, Netherlands, Norway, Spain, and UK). By coding the countries’ first significant and most recent strategies, we examine whether there is evidence supporting the argument of a paradigmatic shift with respect to public sector governance and collaboration. The final analysis is based on 8496 codes and on an additional questionnaire filled out by the relevant TROPICO partners’ country teams. Based on our results we cannot conclude that a Networked Governance is emerging in the era of digital government, but rather find confirmation that all reform paradigms are present in governments’ digitalisation efforts. In fact, the way in which digital transformation of the public sector is put forward in the strategies may strengthen hierarchical patterns of command and control. Findings further indicate that over time collaboration has changed regarding scope and motives, while its intensity has remained relatively weak. Moreover, administrative traditions do not serve as explanatory approach for country variations in the context of digitalisation strategies. Rather, divergences are explained by the different geneses and purposes of the documents. However, we observe similarities in the perceived success factors: a common vision, cultural change, accessibility, leadership and trust are main recurring themes. Furthermore, we find no conclusive evidence that governance paradigms and collaborative arrangements in the digitalisation strategies influencethe performance of digital government. Lastly, in the conclusion of the report, we address some recommendations to practitioners for designing and implementing digitalisation strategies
Based on a survey of more than 6700 top civil servants in 17 European countries, this book explores the impacts of New Public Management (NPM)-style reforms in Europe from a uniquely comparative perspective. It examines and analyses empirical findings regarding the dynamics, major trends and tools of administrative reforms, with special focus on the diversity of top executives’ perceptions about the effects of those reforms.
Der föderale Staatsaufbau und die konsensorientierten Institutionen des deutschen Regierungssystems schaffen einen hohen Koordinationsbedarf und erschweren die Integration neuer Technologien und Politiken in bestehende Strukturen. Dies zeigt sich auch beim E-Government, also der Digitalisierung der Verwaltung. Besonders die föderale Organisation von Verwaltungszuständigkeiten verkompliziert die Koordination beim E-Government, während beispielsweise im Gesundheitsbereich die konsensorientierten Institutionen die Einführung technischer Innovationen verlangsamen. Gewisse Fortschritte Deutschlands sind im internationalen Vergleich gleichwohl zu erkennen.
This cumulative dissertation advances management scholarship by studying the novel phenomenon of Blockchain organizing. Blockchain is an emerging technology that facilitates the maintenance of data across networks of computers, as opposed to more traditional central servers. These distributed data maintenance capabilities may have wide-ranging consequences. Ever since Blockchain’s inception in 2008, a discourse identifying this technology as an enabler of radically new and decentralized modes of collective and societal coordination has gained traction. “Blockchain organizing” refers to practices in which such Blockchain technology artefacts are being developed, implemented, and/or utilized by organizations.
Studying these practices presents a unique opportunity to further management scholarship; particularly subjective time research following the neo-institutional tradition. Blockchain is not only an emerging technology associated with significant future expectations, but further a meta-organizational technology whose very raison d'être is the transformation of entrenched organizational structures. When organizational actors develop, implement, and/or utilize Blockchain technology, bureaucratic ways of organizing that have been established in the past and continue to be legitimized in the present may become reevaluated in light of bold visions for an organizational and societal future that looks radically different.
The dissertation at hand utilizes this Blockchain context as an exemplary case to develop theory on how transformative future visions and expectations associated with emerging technologies may become instantiated within the present, and conceptualizes this phenomenon as “present-future convergence”. Developed based on a field-level pilot study that led to an 18-month ethnographic engagement with one Blockchain start-up, the three papers gathered in the dissertation utilize an interpretivist approach to explain how present-future convergence is rooted in conjoined processes of intra- and inter-subjective temporal experience. Furthermore, the papers highlight the counterintuitive consequences that present-future convergence may have for processes of technological, organizational, and societal change. In doing so, the dissertation opens promising research avenues at the intersection of temporality, performativity, and sociomateriality, and contributes to scholarly understanding of Blockchain organizing.
Practically speaking, the dissertation helps answer the question of how actors may “pull” the future into the present to realize transformative future visions like those associated with emerging technologies.
This cumulative dissertation advances management scholarship by studying the novel phenomenon of Blockchain organizing. Blockchain is an emerging technology that facilitates the maintenance of data across networks of computers, as opposed to more traditional central servers. These distributed data maintenance capabilities may have wide-ranging consequences. Ever since Blockchain’s inception in 2008, a discourse identifying this technology as an enabler of radically new and decentralized modes of collective and societal coordination has gained traction. “Blockchain organizing” refers to practices in which such Blockchain technology artefacts are being developed, implemented, and/or utilized by organizations.
Studying these practices presents a unique opportunity to further management scholarship; particularly subjective time research following the neo-institutional tradition. Blockchain is not only an emerging technology associated with significant future expectations, but further a meta-organizational technology whose very raison d'être is the transformation of entrenched organizational structures. When organizational actors develop, implement, and/or utilize Blockchain technology, bureaucratic ways of organizing that have been established in the past and continue to be legitimized in the present may become reevaluated in light of bold visions for an organizational and societal future that looks radically different.
The dissertation at hand utilizes this Blockchain context as an exemplary case to develop theory on how transformative future visions and expectations associated with emerging technologies may become instantiated within the present, and conceptualizes this phenomenon as “present-future convergence”. Developed based on a field-level pilot study that led to an 18-month ethnographic engagement with one Blockchain start-up, the three papers gathered in the dissertation utilize an interpretivist approach to explain how present-future convergence is rooted in conjoined processes of intra- and inter-subjective temporal experience. Furthermore, the papers highlight the counterintuitive consequences that present-future convergence may have for processes of technological, organizational, and societal change. In doing so, the dissertation opens promising research avenues at the intersection of temporality, performativity, and sociomateriality, and contributes to scholarly understanding of Blockchain organizing.
Practically speaking, the dissertation helps answer the question of how actors may “pull” the future into the present to realize transformative future visions like those associated with emerging technologies.
Many governments have problems with developing digital government services in an effective and efficient manner. One proposed solution to improve governmental digital service development is for governments to utilize agile development methods. However, there is currently a lack of understanding on two important and related topics. First, whether or not agile development might help to overcome common failure reasons of digital government projects. Second, what the challenges and success factors of agile digital government service development are. This paper addresses both of these gaps. By gathering insights from six cases where agile methods were used in the development of new digital services, it identifies five core categories of challenges and success factors encountered when utilizing agile development methods for governmental digital service development: organizational, methodological, end-user-related, technological, and regulatory. Furthermore, based on these findings, it makes initial recommendations on when and how to best use agile methods for digital government service development.
During campaigns for legislative elections, a large portion of the general public follows televised debates between the front-running candidates. How can the candidates use the public interest in the debates to increase the support for their party? In this article, we argue that especially challenger candidates can improve the public perception of their valence qualities, such as personal integrity, leadership, and competence, and can - as a result - raise the support of their party. We expect that the perceived policy stances of the candidates matter less. Building on televised debate experiments during the German Federal Elections of 2009 and 2013, we analyse the effect of the debates on party vote and in how far this relationship is mediated by changes in valence and policy evaluations of the candidates. Results show that changes of candidate valence, but not changes in policy perceptions, of the social-democratic front-running candidates mediate the vote intention for the party. Respondents who perceived the candidates more competent, empathetic and have integrity as a result of the debate are more likely to vote for the candidate's party. Our analysis further reveals, however, that this valence effect is not long-lasting and does not carry-over to vote intention briefly before the election.
The governments of today are not able to transform and adapt to changes in the world around them, as demanded by their constituents. The nature of work, value of public goods, and the constant bombardment of crises are making the old bureaucratic structures obsolete.
Agile Government is an emerging theme, that of government-wide reinvention for adaptiveness and responsiveness. It places the accountability, delivery, capture, design and creation of public value at the heart of the government. The concept of agile government is confused with terms like Agile Manifesto, agile governance, agility among others, and because of this, needs some unpacking.
This book is a deep dive into this topic. It offers insights from the theoretical development of the topic of agile government, some lessons from government practices around the world, and ongoing academic and policy research. The project is spearheaded by the Mohammed Bin Rashid School of Government, which is the first teaching and research institution in the Arab world focusing on public policy and governance.
As the research domain of digital government continues to develop as an important body of scholarly research, it is important to understand the core theoretical and philosophical basis of the discipline. Yet, in the domain of digital government, such an understanding does not exist. Therefore, there is currently a need for critical discussion about the concrete role of research philosophy in digital government research. This paper makes a first step in driving such a discussion by presenting arguments and discussion on the relevance of an interpretivist research philosophy for the domain of digital government. This paper provides a comprehensive overview of an interpretivist ontology and epistemology for digital government, discusses relevant theories and methods, and concludes with an overview of what is essential for conducting and carrying out interpretivist digital government research. This paper’s contributions represent one of the first concentrated efforts to lay out initial foundations for the role of interpretivism, and research philosophy more generally, for digital government research.
There is an increased interest amongst governments and public sector organisations about how to best integrate artificial intelligence into their day-to-day business processes. Yet, a large majority of technical know how is concentrated within the private sector, requiring most public sector organisations to rely on public procurement for AI systems. While many governments may have experience with traditional forms of public technological procurement, this paper argues that the public procurement of AI is different and new insight is needed to understand this differentiation and procure AI better. This paper offers an initial contribution to the public administration and management literature by describing this difference, and identifying the challenges associated with the public procurement of AI. In order to achieve this contribution, the research studied guidelines in four European countries (Estonia, Netherlands, Serbia, and the United Kingdom) to generate insight into the challenges faced, and potential solutions to these challenges, during the public procurement of AI process.
Environmental monitoring of rivers is a cornerstone of the European Union's Water Framework Directive. It requires the estimation and reporting of environmental flows in rivers whose characteristics vary widely across the EU member states. This variability has resulted in a fragmentation of estimation and reporting methods for environmental flows and is exhibited by the myriad of regulatory guidelines and estimation procedures. To standardise and systematically evaluate environmental flows at the pan-European scale, we propose to formalise the estimation procedures through automation by reusing existing river monitoring resources. In this work, we explore how sensor-generated hydrological open government data can be repurposed to automate the estimation and monitoring of river environmental flows. In contrast to existing environmental flows estimation methods, we propose a scalable IoT-based architecture and implement its cloud-layer web service. The major contribution of this work is the demonstration of an automated environmental flows system based on open river monitoring data routinely collected by national authorities. Moreover, the proposed system adds value to existing environmental monitoring data, reduces development and operational costs, facilitates streamlining of environmental compliance and allows for any authority with similar data to reuse or scale it with new data and methods. We critically discuss the opportunities and challenges associated with open government data, including its quality. Finally, we demonstrate the proposed system using the Estonian national river monitoring network and define further research directions.
Open government data, as a phenomena, may be considered an important and influential innovation that has the potential to drive the creation of public value via enabling the prevention of corruption, increase in accountability and transparency, and driving the co-creation of new and innovative services. However, in order for open government data to be fully taken advantage of, it must be found, understood, and used. Though many countries maintain open government data portals, the usability of said portals can vary greatly; this is important to understand as the usability of a portal likely impacts the eventual reuse of the data made available there. Acknowledging the importance of portal usability to the data reuse process, this paper helps to elucidate some initial insights by asking two questions: “How can the usability of open government data portals be evaluated and compared across contexts?” and “What are the most commonly missing usability aspects from open government data portals?”. In order to answer these research questions, a subset of 41 national open government data portals were selected for an in-depth usability analysis drawing on the feedback from 40 individual users. As a result of this analysis, the paper is able to make three primary contributions: (1) the validation of a framework for open government data portal usability analysis, (2) develops an initial comparative international ranking of open government data portal usability, and (3) identifies commonly occurring portal usability strengths and weaknesses across contexts.
Corporatization has gained scholarly attention in recent years, yet little is known regarding why many corporations are eventually terminated, and what happens to their form and functions thereafter. Reinternalizing services is one option local governments may pursue. This paper focuses on the impact of tensions (systemic contradictions) on this final resolution reached: Do local governments choose or refuse reinternalization? Conducting machine learning, I predict termination outcomes based on an original dataset of 244 ceased English and German companies (2010–2020). The results show that macrosystemic tensions are more relevant for resourcing decisions and reinternalization is less likely to be caused by formal ownership issues.
This dissertation explores corporatization–the provision of public services by publicly-owned companies–as a specific public management reform that has strongly been endorsed in the last decades. However, despite the significance of corporatization in public administration and the controversy over its viability as a strategy for enhancing public service provision, there is limited empirical research on its trajectory and associated effects. This dissertation fills this important gap in the literature by examining the causes, dynamics, and consequences of corporatization. It challenges the claim that we are witnessing a resurgence of the state in recent years, resulting in a pendulum shift from the private to the public sector. A mixed-methods approach is employed to analyze three original datasets from English and German local government contexts. Theoretical perspectives rooted in rational choice are complemented by those accounting for irrational ambiguity to capture the unique ambidexterity of corporatization. After clarifying the theoretical background in Chapter 1, this exploration unfolds across three empirical chapters. Chapter 2 investigates what drives corporatization. It reveals that ownership structures in corporatization have become increasingly complex and political–rather than economic–incentives may explain shifts toward indirect municipal ownership. Chapter 3 examines what causes corporatization to reverse. It shows that a return of services to the core local government after a company closes is less likely than other forms of service provision, while the type of service is the factor that matters most for termination decisions. Chapter 4 analyzes how local governments experience and cope with reverse corporatization. Local governments and their employees evidently and mutually impact the return process, which can induce private sector-informed change within the bureaucracy, albeit with limited transformative power. Ultimately, this dissertation finds no clear evidence of a pendulum shift toward the local public sector. This conclusion follows from conceptual and empirical differentiation and depends on how corporatization is framed, as well as on the specific country, service type, and dimension of public influence considered. It also suggests that the notion of the pendulum shift needs reevaluation. For practitioners, this holds several implications that encourage optimism about reform, and advise against an arbitrary approach to diversifying costs.