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The EU Digital Service Acts signals a move away from self-regulation towards co-regulation of social media platforms within the European Union. To address online harms and rising platform power the DSA clarifies responsibilities of platforms and outlines a new technology regulatory framework to increase oversight. One key oversight instrument constitutes Article 40 of the DSA, which lays out data access for vetted researchers, who add value to regulators and the broader public as creators of knowledge, educators, advisors, innovators, and watchdogs. Currently, the EU Commission and national governments make important decisions regarding Digital Service Coordinators (DSCs) that play a key role in implementation. Based on expertise on European public administration and political science we lay out key challenges and success factors of DSCs that will play a role in promoting successful cooperation between DSCs and researchers. We provide three recommendations: First, we recommend to strengthen transfer of scientific knowledge into policy-making by processing publicly accessible publications within public administrative bodies. To this end, capacities of DSCs need to be increased. In addition, we also point towards the database of vetted researchers collected by the Board of DSCs as important resource in order to strengthen knowledge transfer. Second, the DSC network requires agile institutions with fast response time in order to enable researchers to play a constructive role in implementation. This also includes institutional procedures between DSCs and the Intermediary Body and Data Protection Agencies. To avoid delay in implementation agile institution-building needs to start now. Finally, institutional safeguards will help to avoid strategic choice of companies of the DSC of establishment. At the same time, the Irish DSC's capacity should be strengthened compared to other national DSCs since most large intermediary services providers have their European headquarters in Ireland.
In the past decade, social media has revolutionized how governments create public value through online communication and collaboration with citizens. Despite this, academic literature still lacks a comprehensive understanding of how public value is disseminated via social media. This research delves into the process of public value creation on social media in New Zealand, a leading country in leveraging social media for government-to-citizen communication, particularly during crises.
The study seeks to answer two questions about creating or eroding public value over social media. The first question investigates the socio-demographic factors correlating with citizens' varying perceptions of public value from social media adoption. The findings suggest that citizens with similar public value perceptions share common socio-demographic characteristics, such as age, gender, education, trust in government, platform usage, and following government accounts. The study also reveals differences in public value perceptions based on the platform type, with platforms like Twitter garnering more positive public value perceptions than Facebook.
The second question examines how using social media in government can enhance or diminish public value perceptions among citizens. The research constructs a causal model where specific social media practices during peaceful and crisis times, along with the engagement of external stakeholders, lead to increased perceptions of public value creation. The study also uncovers two causal mechanisms for the erosion of public value. In the first model, government reactions to opposing opinions on social media, such as hiding or removing comments, result in low public value perceptions. The second model shows that over-posting or posting irrelevant information can reduce citizens’ trust in the government, limit government posts' reach, and lower public value perception.
This research encourages future studies to replicate the experiment across various platforms and countries to better understand how public value can be created or eroded over social media.