Homogeneous National Management Policies or Autonomous Choices by Administrative units?

  • This article presents an original research on the use of management tools in central government departments and agencies in 16 European countries. It is based on a survey conducted among senior managers (n = 5,998). The analysis shows that the use of management tools results from a combination of top-down implementation of a list of management tools at the national level, combined with a bottom-up independent selection of tools by administrative units. The variation in management tool use depends on the type of tool. While the uses of a HRM tool, such as performance-related pay, or a financial tool, such as risk management, are heavily influenced by national public management policies, service quality-type tools, such as user surveys or quality management systems, tend to be chosen in a more autonomous manner by different administrative units, especially agencies.

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Metadaten
Document Type:Article
Language:English
Author(s):Gilles Jeannot, Steven Van de Walle, Gerhard HammerschmidORCiD
Parent Title (English):Public Performance and Management Review
Publication year:2018
Publishing Institution:Hertie School
First Page:497
Last Page:518
DOI:https://doi.org/10.1080/15309576.2018.1442359
Release Date:2018/10/23
Volume:41
Issue:3
Licence of document (German):Metadaten / metadata
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