TY - RPRT A1 - Hammerschmid, Gerhard A1 - van de Walle, Steven A1 - Andrews, Rhys A1 - Bezes, Philippe A1 - Görnitz, Anja A1 - Oprisor, Anja A1 - Stimac, Vid T1 - Public Administration Reform in Europe: Views and Experiences from Senior Executives in 10 Countries : WP3 Cross-national report as part of the COCOPS Research Project T2 - COCOPS Work Package 3: Survey of public managers Y1 - 2013 N1 - Free online Access / Freier online Zugriff: http://www.cocops.eu/wp-content/uploads/2013/09/WP3-Comparative-Report.pdf PB - COCOPS CY - [Rotterdam [u.a.]] ER - TY - JOUR A1 - Hammerschmid, Gerhard A1 - Van de Walle, Steven A1 - Andrews, Rhys A1 - Mostafa, Ahmed T1 - New Public Management Reforms in Europe and their Effects: Findings from a 20-Country Top Executive Survey JF - International Review of Administrative Sciences N2 - This article assesses the impact of New Public Management (NPM)-style reforms in European countries as perceived by top public sector officials. Using data from an executive survey conducted in 20 European countries, we look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance. Contracting out and downsizing are both positively related to improved efficiency, but downsizing is also associated with worse service quality. The creation of autonomous agencies is unrelated to performance. This suggests that policy-makers seeking to modernize the public sector should prioritize managerial reforms within public organizations over structural transformations. Y1 - 2018 U6 - https://doi.org/10.1177/0020852317751632 SP - 20 ER -