@techreport{HammerschmidvandeWalleAndrewsetal., type = {Working Paper}, author = {Hammerschmid, Gerhard and van de Walle, Steven and Andrews, Rhys and Bezes, Philippe and G{\"o}rnitz, Anja and Oprisor, Anja and Stimac, Vid}, title = {Public Administration Reform in Europe: Views and Experiences from Senior Executives in 10 Countries : WP3 Cross-national report as part of the COCOPS Research Project}, series = {COCOPS Work Package 3: Survey of public managers}, journal = {COCOPS Work Package 3: Survey of public managers}, publisher = {COCOPS}, address = {[Rotterdam [u.a.]]}, pages = {66}, language = {en} } @article{HammerschmidVandeWalleAndrewsetal., author = {Hammerschmid, Gerhard and Van de Walle, Steven and Andrews, Rhys and Mostafa, Ahmed}, title = {New Public Management Reforms in Europe and their Effects: Findings from a 20-Country Top Executive Survey}, series = {International Review of Administrative Sciences}, journal = {International Review of Administrative Sciences}, doi = {10.1177/0020852317751632}, pages = {20}, abstract = {This article assesses the impact of New Public Management (NPM)-style reforms in European countries as perceived by top public sector officials. Using data from an executive survey conducted in 20 European countries, we look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance. Contracting out and downsizing are both positively related to improved efficiency, but downsizing is also associated with worse service quality. The creation of autonomous agencies is unrelated to performance. This suggests that policy-makers seeking to modernize the public sector should prioritize managerial reforms within public organizations over structural transformations.}, language = {en} }