TY - CHAP A1 - Hammerschmid, Gerhard A1 - Krischok, Arndt A1 - Steigenberger, Karin T1 - Agencification in Continental Countries : Austria T2 - Government Agencies: Practices and Lessons from 30 Countries Y1 - 2011 UR - https://opus4.kobv.de/opus4-hsog/frontdoor/index/index/docId/645 SN - 9781137007421 N1 - Available as print in your Hertie Library. Als Druckversion in der Hertie Bibliothek verfügbar. SP - 156 EP - 165 PB - Palgrave Macmillan CY - Basingstoke, Hampshire [u.a.] ER -