@incollection{HammerschmidKrischokSteigenberger2014, author = {Gerhard Hammerschmid and Arndt Krischok and Karin Steigenberger}, title = {Agencification in Continental Countries : Austria}, booktitle = {Government Agencies: Practices and Lessons from 30 Countries}, isbn = {9781137007421}, year = {2014}, }