Emotional and Psychological Safety in Healthcare Digitalization: A Design Ethnographic Study

  • Emotional and psychological safety is important during the use of digital technologies in healthcare. We aimed to gain comprehensive insight into needs, influencing factors and outcomes in the context of perceived safety and digital technologies in healthcare. We employed a participatory, design ethnographic research approach with 16 participants in 10 use cases. The methods included in an iterative process were, think-aloud, guideline-based interviews, process mapping, storyboard creation, and photo documentation. A qualitative, primarily inductive data analysis and synthesis was performed. Perceived safety is influenced by various factors and unmet needs. Increased perceived safety can positively support the use of digital technologies, whereas low perceived safety can limit or even hinder its use. The needs of the different target groups should be considered throughout the entire process of digital technology development and healthcare provision to support their implementation.Emotional and psychological safety is important during the use of digital technologies in healthcare. We aimed to gain comprehensive insight into needs, influencing factors and outcomes in the context of perceived safety and digital technologies in healthcare. We employed a participatory, design ethnographic research approach with 16 participants in 10 use cases. The methods included in an iterative process were, think-aloud, guideline-based interviews, process mapping, storyboard creation, and photo documentation. A qualitative, primarily inductive data analysis and synthesis was performed. Perceived safety is influenced by various factors and unmet needs. Increased perceived safety can positively support the use of digital technologies, whereas low perceived safety can limit or even hinder its use. The needs of the different target groups should be considered throughout the entire process of digital technology development and healthcare provision to support their implementation. These findings support further research by providing specific aspects of emotional and psychological safety regarding target groups, settings, and ages and those with different levels of affinity for digital technologies.show moreshow less

Download full text files

Export metadata

Metadaten
Author:Mara Vöcking, Anne Karrenbrock, Andreas Beckmann, Carmen Vondeberg, Laura Obert, Bernhard Hemming, Peter Minartz, Christian Bleck, Diana Cürlis, Silke KuskeORCiD
Qualitätssicherung:peer reviewed
open access:Gold - Erstveröffentlichung mit Lizenzhinweis
Fachbereich/Einrichtung:Hochschule Düsseldorf / Fachbereich - Sozial- & Kulturwissenschaften
Document Type:Article
Year of Completion:2024
Language of Publication:English
Publisher:Frontiers
Parent Title (English):International Journal of Public Health
Volume:69
URN:urn:nbn:de:hbz:due62-opus-46556
DOI:https://doi.org/10.3389/ijph.2024.1607575
ISSN:1661-8564
Tag:FBSK_Webseite; emotionale Sicherheit; psychische Sicherheit
GND Keyword:Digitalisierung; Gesundheitswesen; Ethnologie
Dewey Decimal Classification:3 Sozialwissenschaften / 30 Sozialwissenschaften, Soziologie / 300 Sozialwissenschaften
Licence (German):Creative Commons - CC BY - Namensnennung 4.0 International
Release Date:2024/10/28
Diese Webseite verwendet technisch erforderliche Session-Cookies. Durch die weitere Nutzung der Webseite stimmen Sie diesem zu. Unsere Datenschutzerklärung finden Sie hier.