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‘Alexa, play metal’: exploring music selection and personal information management via voice assistants

  • Introduction. Music streaming services have changed how music is played and perceived, but also how it is managed by individuals. Voice interfaces to such services are becoming increasingly com-mon, for example through voice assistants on mobile and smart devices, and have the poten-tial to further change personal music management by introducing new beneficial features and new challenges. Method. To explore the implications of voice assistants for personal music listening and management we surveyed 248 participants online and in a lab setting to investigate (a) in which situa-tions people use voice assistants to play music, (b) how the situations compare to established activities common during non-voice assistant music listening, and (c) what kinds of com-mands they use. Analysis. We categorised 653 situations of voice assistant use, which reflect differences to non-voice assistant music listening, and established 11 command types, which mostly reflect finding or refinding activitiesIntroduction. Music streaming services have changed how music is played and perceived, but also how it is managed by individuals. Voice interfaces to such services are becoming increasingly com-mon, for example through voice assistants on mobile and smart devices, and have the poten-tial to further change personal music management by introducing new beneficial features and new challenges. Method. To explore the implications of voice assistants for personal music listening and management we surveyed 248 participants online and in a lab setting to investigate (a) in which situa-tions people use voice assistants to play music, (b) how the situations compare to established activities common during non-voice assistant music listening, and (c) what kinds of com-mands they use. Analysis. We categorised 653 situations of voice assistant use, which reflect differences to non-voice assistant music listening, and established 11 command types, which mostly reflect finding or refinding activities but also indicate keeping and organisation activities. Results. Voice assistants have some benefits for music listening and personal music management, but also a notable lack of support for traditional personal information management activities, like browsing, that are common when managing music. Conclusion. Having characterised the use of voice assistants to play music, we consider their role in per-sonal music management and make suggestions for improved design and future research.show moreshow less

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Metadaten
Author:Jochen SteffensORCiD, Jesse David Dinneen, Sascha Donner, Tom Potthoff
open access (DINI-Set):open_access
Qualitätssicherung:peer reviewed
open access :Diamant - ohne Publikationskosten mit Lizenzhinweis
Fachbereich/Einrichtung:Hochschule Düsseldorf / Fachbereich - Medien
Document Type:Article
Year of Completion:2024
Language of Publication:English
Publisher:University of Boras, Faculty of Librarianship, Information, Education and IT
Parent Title (English):Information Research an international electronic journal
Volume:29
Issue:2
Page Number:21
First Page:50
Last Page:70
URN:urn:nbn:de:hbz:due62-opus-44639
DOI:https://doi.org/10.47989/ir292646
ISSN:1368-1613
Corresponding Author:Jochen Steffens
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 000 Informatik, Informationswissenschaft, allgemeine Werke
Licence (German):Creative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International
Release Date:2024/06/24
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