Broad study on the usability of mobile phones

  • A mobile phone the size of a candy bar offers dozens of complex functions, a masterpiece of engineering. Unfortunately, the more functions are available, the less they are accessible to the average user. The design of the user interface suffers from a lack of suitability for the tasks, does not conform to user expectations and a suboptimal self-descriptiveness. The usability of modern mobile phones was tested in a broad survey with over 1300 participants. An internet based simulation offered tasks and an online evaluation. It could be pointed out that mobile phones are not only hard to access for novices but also those who consider themselves experts have difficulties when confronted with unknown functions or another brand of phone. Approaches to increase the usability are discussed.

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Author:Markus Dahm
Fachbereich/Einrichtung:Hochschule Düsseldorf / Fachbereich - Medien
Document Type:Conference Proceeding
Year of Completion:2005
Place of publication:Aizu
Parent Title (English):Conf. Proc. Humans and Computers HuC 2005, Aizu, Japan
First Page:249
Last Page:254
Tag:Inclusive Design; Mobile Phone; Usability Study; User Interface Design
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 000 Informatik, Informationswissenschaft, allgemeine Werke
Licence (German):keine Lizenz - nur Metadaten
Release Date:2018/10/17