TY - JOUR A1 - Scherpen, F. A1 - Draghici, A. A1 - Niemann, Jörg T1 - Customer Experience Management to Leverage Customer Loyalty in the Automotive Industry JF - Procedia - Social and Behavioral Sciences Y1 - 2018 U6 - https://doi.org/10.1016/j.sbspro.2018.04.014 N1 - PII: S1877042818300442 VL - 238 SP - 374 EP - 380 PB - Elsevier ER -