TY - JOUR A1 - Carsten, Stöhr A1 - Monika, Janssen A1 - Jörg, Niemann A1 - Benedikt, Reich T1 - Smart Services T2 - Procedia - Social and Behavioral Sciences Y1 - 2018 UR - https://opus4.kobv.de/opus4-hs-duesseldorf/frontdoor/index/index/docId/5981 UR - https://nbn-resolving.org/urn:nbn:de:hbz:due62-opus-59819 SN - 1877-0428 VL - 238 SP - 192 EP - 198 PB - Elsevier ER -