@article{CarstenMonikaJoergetal.2018, author = {Carsten, St{\"o}hr and Monika, Janssen and J{\"o}rg, Niemann and Benedikt, Reich}, title = {Smart Services}, journal = {Procedia - Social and Behavioral Sciences}, volume = {238}, pages = {192 -- 198}, doi = {10.1016/j.sbspro.2018.03.023}, year = {2018}, }