TY - JOUR A1 - Scherpen, F. A1 - Draghici, Anca A1 - Niemann, Jörg T1 - Customer Experience Management to Leverage Customer Loyalty in the Automotive Industry T2 - Procedia - Social and Behavioral Sciences Y1 - 2018 UR - https://opus4.kobv.de/opus4-hs-duesseldorf/frontdoor/index/index/docId/2519 UR - https://nbn-resolving.org/urn:nbn:de:hbz:due62-opus-25198 SN - 1877-0428 N1 - PII: S1877042818300442 VL - 238 SP - 374 EP - 380 PB - Elsevier ER -