@article{ScherpenDraghiciNiemann2018, author = {Scherpen, F. and Draghici, Anca and Niemann, J{\"o}rg}, title = {Customer Experience Management to Leverage Customer Loyalty in the Automotive Industry}, journal = {Procedia - Social and Behavioral Sciences}, volume = {238}, pages = {374 -- 380}, doi = {10.1016/j.sbspro.2018.04.014}, year = {2018}, }