@incollection{BonifacioFranzStaab2008, author = {Bonifacio, Matteo and Franz, Thomas and Staab, Steffen}, title = {A Four-Layer Model for IT Support of Knowledge Management}, booktitle = {Knowledge management: An evolutionary view}, editor = {Irma Becerra-Fernandez and Dorothy Leidner}, volume = {Advances in management information systems, 12}, isbn = {9781315706986}, url = {http://www.thomas-franz.de/publications/amis-preprint.pdf}, year = {2008}, }