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The thesis takes a holistic view of Account-Based Marketing (ABM) program. It draws from the available literature about Account-based Marketing together with semi-structured expert interviews to answer the research question; What Organizational characteristics play an important role when implementing an Account-Based Marketing (ABM) program; that is; how can ABM be implemented successfully and what are the key success factors? From the findings, it is imperative for companies to focus on four key pillars in executing the program; Strategy, technology, people and processes. In finding a proper mix of these pillars across each maturity stage of the program, that is; being able to understand when to adjust the strategy, which technology to acquire, the right processes (ABM approach) to apply and at all times to keep the sales, marketing and delivery teams involved in harmony, companies will successfully execute the program. More so, the thesis provides a framework for companies that is; start-ups, small-medium and enterprises that are looking to apply the ABM program. In the aftermath of the COVID-19 pandemic, having meaningful value-adding relationships between buying and selling companies in the Business to Business (B2B) has become even more relevant. Applying an Account-based marketing strategy enables companies on both sides to achieve this.
In recent years, companies discovered flash mobs as a unique way to promote their brand, a new product or service by combining virtual and live marketing communication strategies. In today’s world, where customers are targeted by several hundred advertising messages per day and where rejectionist attitudes and advertisement blindness is constantly increasing, flash mob marketing represents a promising direct interface between the customer and the business. Since flash mob marketing focuses on linking positive emotions and experiences to the organisers’ business, sophisticated flash mob marketing can become one of the most effective marketing strategies. It not only creates brand awareness, but also increases brand differentiation, brand loyalty and purchasing intentions. Furthermore, costs of the campaign remain relatively low if it is successful. Moreover, flash mob marketing can be adapted to different needs and is therefore suitable for any kind of business. Consequently, flash mob marketing represents a huge opportunity for businesses – regardless of a company’s available budget or its size.
However, if not well thought out, flash mob marketing bears also crucial risks: if the event fails to raise positive emotions within the target group, organisers will not only lose money but also risk creating long-term rejectionist feelings and attitudes, thus threatening their own brand or product. To avoid such an outcome, it is pivotal for the organising business to understand the environment of its target group – especially if the target group has another national and cultural background than the business itself. Therefore, this paper will deal with the question how culture- and country-specific differences impact the success of flash mob marketing campaigns, and highlights aspects which need to be considered in this context in the planning and execution of the event. The study is based on the examination of these exemplarily chosen countries: Germany, Indonesia and Mexico.